Archive has 17 results
Statement Upheld Adoption 24-Mar-2016
Summary: The Council delayed taking agreed action on upheld complaints relating to Mr X's adoption of two children from 2014. The Council has agreed to take this action now and will apologise and make payment to recognise the avoidable delay.
Statement Upheld Adoption 15-Mar-2016
Summary: There was some fault and some issues of concern in the way the Council considered the complainant as a prospective adopter. It has agreed to take suitable action to resolve the complaint.
Statement Upheld Adoption 11-Mar-2016
Summary: The Council failed to follow its policy regarding expense allowances when it decided Miss B's claims for adoption allowance. I recommended the Council recalculated its expense allowances and recalculated Miss B's claims, paying her any allowance she was entitled to receive.
Statement Closed after initial enquiries Adoption 07-Mar-2016
Summary: The Ombudsman will not investigate Miss A's complaint about the actions of a social worker because she cannot achieve anything significant by doing so.
Statement Upheld Adoption 04-Mar-2016
Summary: The Council delayed in paying Ms X an adoption allowance but did not misrepresent the amount she would get. The Council has provided a suitable remedy for the delay.
Statement Closed after initial enquiries Adoption 03-Mar-2016
Summary: The Information Commissioner's Office is better placed to consider Mrs X's complaint about the Council's failure to provide information she requested.
Statement Upheld Adoption 17-Feb-2016
Summary: The Ombudsman found fault on Mr and Mrs K's complaint about the way the Council dealt with the assessment of their application to adopt a third child. The Council delayed the assessment by 3 months. The agreed action to make procedural changes, send a written apology to Mr and Mrs K, and pay £300 remedies the avoidable injustice caused.
Statement Not upheld Adoption 12-Feb-2016
Summary: Mr X complains that the Council failed to respond properly to his complaint about his adoption. The Ombudsman would be unable to conduct a robust investigation into matters which took place over 20 years ago or establish a link between the allegations and the injustice Mr X claims. I have discontinued the investigation of this complaint.
Statement Closed after initial enquiries Adoption 10-Feb-2016
Summary: The Ombudsman cannot investigate Mr F's complaint about the Council's actions during Court proceedings. She will not consider its actions before those proceedings because it is reasonable to expect him to have told the Court.
Statement Not upheld Adoption 22-Jan-2016
Summary: The Council was not at fault by refusing to alter a report as Miss X wished and it has also offered to carry out a fresh assessment if she wishes. The report approved Miss X to adopt children and was not responsible for the failure to match with a child.