Archive has 7 results
Statement Not upheld Community hospital services 21-Mar-2016
Summary: Ms Q complains about the Council's assessment of her social care needs. She also complains the Trust and CCG have failed to offer her accessible services for her psychological needs. There is no evidence of fault as the organisations have offered Ms Q appropriate support.
Statement Upheld Community hospital services 18-Feb-2016
Summary: There was fault by Kent County Council and Kent Community Health NHS Trust for not fully considering and addressing Mr B's needs before his discharge from a care home in 2014. The Ombudsmen recommend each organisation apologises for this. There was no fault by East Kent Hospitals University NHS Foundation Trust.
Statement Not upheld Community hospital services 28-Jan-2016
Summary: The Ombudsmen found no evidence of fault with the services made available to a young man or his mother by the five organisations complained about.
Statement Not upheld Community hospital services 18-Jan-2016
Summary: There is no fault in the way the Council and the Trust discharged the complainant from hospital to a residential home. The Council offered the complainant a choice of accommodation before discharge and he was not entitled to aftercare services. The Council is not at fault for asking him to pay towards the cost of the residential placement.
Statement Upheld Community hospital services 16-Dec-2015
Summary: There was fault by the Council and the Trust for discharging a lady from hospital without assessing her capacity to make a decision about this and without ensuring suitable care was in place. The Ombudsmen recommend actions to address this.
Statement Not Upheld Community hospital services 21-Oct-2015
Summary: The Ombudsmen are satisfied with the current arrangements for coordinating healthcare services and review meetings for a looked after child. The Ombudsmen have also found no fault with a council's decision not to fund therapy retrospectively for the mother of the looked after child.
Statement Upheld Community hospital services 15-Sep-2015
Summary: Miss Q complained about the decision to discharge her father, Mr T, from the aftercare he received for his mental health needs. There is evidence of fault. However, the Council has confirmed Mr T will not incur charges for his placement for the period about which Miss Q complains. Miss Q confirmed this is a suitable resolution to the complaint.