Safeguarding archive 2015-2016


Archive has 116 results

  • London Borough of Wandsworth (14 015 865)

    Statement Upheld Safeguarding 24-Mar-2016

    Summary: The Trust and the Council failed to properly manage the care of an elderly resident giving rise to injustice.

  • Nottinghamshire County Council (15 010 010)

    Statement Upheld Safeguarding 23-Mar-2016

    Summary: The Council was responsible for the late Ms J's placement in the home. The evidence shows insufficient care was given to Ms J to plan or maintain her nutrition and hydration needs as her dementia progressed. The Council also failed to ensure a robust safeguarding investigation or to acknowledge information it received from the regulator (the CQC). The Council has agreed to apologise to Ms J's family, review its procedures in the light of this complaint and offer a payment to Ms J's family in acknowledgement of the distress which its failures have caused.

  • Lancashire County Council (15 008 794)

    Statement Upheld Safeguarding 21-Mar-2016

    Summary: The Ombudsman has not found fault with the Council's safeguarding investigation into the care Mr S received at a nursing home. However, there was fault in how the Council communicated with his daughter Mrs J about the investigation. This did not cause injustice to Mr S, as the evidence supports the Council's decision that there were no safeguarding concerns.

  • London Borough Of Brent (15 014 633)

    Statement Closed after initial enquiries Safeguarding 18-Mar-2016

    Summary: The Ombudsman will not investigate this complaint alleging the Council failed to act on a safeguarding complaint. This is because the complaint has been made late and there are no good reasons to exercise discretion to investigate now.

  • West Sussex County Council (15 015 207)

    Statement Not upheld Safeguarding 14-Mar-2016

    Summary: I have stopped investigating Mr A's complaint because there is a risk that police enquiries and future safeguarding protocols will be compromised.

  • Kirklees Metropolitan Borough Council (15 002 936)

    Statement Upheld Safeguarding 10-Mar-2016

    Summary: Miss X complained the Council failed to follow its own procedures when it carried out a safeguarding investigation. The Council accepted fault through its complaints process for procedural errors in its conduct of the safeguarding investigation and it has already taken measures to address the faults. There is no fault in the way the Council monitored its contract with the care home.

  • Essex County Council (15 009 387)

    Statement Upheld Safeguarding 07-Mar-2016

    Summary: The Council was right to complete a safeguarding investigation after receiving an alert about Mr and Mrs J's contact with their elderly aunt Mrs H. The Council was not at fault for the time it took to complete the investigation or its decision not to disclose Mrs H's location. However, it should have contacted Mr and Mrs J sooner to discuss the allegations and its actions.

  • Buckinghamshire County Council (15 016 434)

    Statement Closed after initial enquiries Safeguarding 02-Mar-2016

    Summary: The Ombudsman will not investigate Ms A's complaint about the Council failing to provide her with care despite being assessed as needing it. This is because there is not enough evidence of fault with the actions taken by the Council.

  • London Borough of Lewisham (15 016 777)

    Statement Closed after initial enquiries Safeguarding 02-Mar-2016

    Summary: The Ombudsman will not investigate this complaint about the way it has responded to the complainant's safeguarding concerns. This is because the Ombudsman is unlikely to find fault.

  • Cumbria County Council (14 018 801)

    Statement Upheld Safeguarding 29-Feb-2016

    Summary: The complaint concerns fault in adult safeguarding. The Council has accurately identified fault and put in place some suitable remedies. To fully remedy fault the Council has agreed to carry out the Ombudsman's recommendation that the Council pay the complainant (Mr B) £750 as acknowledgement of the distress caused to Mr B's mother.