Residential care archive 2015-2016


Archive has 115 results

  • Dr Gurkirit Kalkat and Mr GS Nijjar (15 011 927)

    Statement Not upheld Residential care 31-Mar-2016

    Summary: The complaint is about the care the care provider gave to a resident and about a breach of data protection. I have found no fault in the parts of the complaint I have investigated. But I have not investigated some parts of the complaint, as there are other bodies better able to deal with those issues.

  • Caring Homes Healthcare Group Limited (15 011 984)

    Statement Upheld Residential care 31-Mar-2016

    Summary: Caring Homes Healthcare Group Limited failed to ensure it always provided good quality care to Mrs Y while she lived in one of its care homes but it has offered an appropriate remedy.

  • Nottingham City Council (15 013 641)

    Statement Upheld Residential care 31-Mar-2016

    Summary: The Ombudsman found fault on the complaint made by Ms P on behalf of her late mother, Mrs Q, about the standard of care she received at a residential care home during a respite stay arranged and funded by the Council. The care home's record keeping was poor. It failed to keep next of kin details, medical information to give the hospital on her admission, and records about her weight. The agreed action, which includes a written apology, a payment of £175 to Ms P, and ensuring the home carried out recommendations, remedies the avoidable injustice caused.

  • Worcestershire County Council (15 017 205)

    Statement Not upheld Residential care 31-Mar-2016

    Summary: The complaint is not upheld as there is not enough evidence to find the Council at fault for how it arranged respite care for the complainant or for the quality of that care.

  • Baylham Care Centre LTD (15 018 625)

    Statement Closed after initial enquiries Residential care 30-Mar-2016

    Summary: Mrs X is unhappy with the care her mother received during her 3 day respite stay at this care home. The home has investigated her concerns and has concluded that the care was reasonable. The Ombudsman shall not investigate this complaint as it is very unlikely that she would reach a different conclusion to that of the home.

  • Durham County Council (14 000 050)

    Statement Upheld Residential care 30-Mar-2016

    Summary: There was fault with the care of pressure areas by the Trust and the Council and this is likely to have hastened a lady's death. There was further fault with pain control and communication following her hospital admission.

  • Dukeries Health Care Limited (15 011 368)

    Statement Upheld Residential care 30-Mar-2016

    Summary: When managing contact with relatives of a resident in the Company's care it failed to meet its commitment to provide monthly updates on the resident's condition or tell the relative of a significant decline in the resident's health. This resulted in a lost opportunity for a son to say goodbye to his mother.

  • Millfield Lodge Care Home Limited (14 017 299)

    Statement Upheld Residential care 29-Mar-2016

    Summary: The complaint concerns a self funding resident who signed terms and conditions of residence that included payment for nursing care. The complaint is upheld as those terms and conditions were unclear. In particular, they did not explain how the care provider would treat funds received from the local NHS Care Commissioning Group to meet nursing care needs. It is found these should have been passed on to the benefit of the resident. While not accepting this analysis the provider agrees to refund their estate to remedy the complaint. However, further recommendations are made to avoid a repeat and to ensure no other residents have been similarly affected.

  • London Borough of Bromley (15 000 462)

    Statement Upheld Residential care 29-Mar-2016

    Summary: There was some delay in assessing Mr X's care needs. The Council did not always communicate its decisions and processes clearly to Mr and Mrs X. And, it sent an incorrect care contract was them. This caused them avoidable anxiety and distress.

  • Orders of St John Care Trust (15 017 069)

    Statement Upheld Residential care 24-Mar-2016

    Summary: Ms D complained about the care her mother had received in the care home she had previously lived. Before I made my enquiries, the care provider accepted there had been fault and apologised for this. Ms D told me she was happy with the response as an outcome of her complaint. I have therefore discontinued my investigation.