Domiciliary care archive 2015-2016


Archive has 124 results

  • United Response (15 006 971)

    Statement Not upheld Domiciliary care 30-Mar-2016

    Summary: There was no fault in the way the care provider, United Response, reached decisions about how to support Ms B's son.

  • Trafford Council (15 010 192)

    Statement Upheld Domiciliary care 29-Mar-2016

    Summary: The Ombudsman has upheld the complaint as the Council failed to ensure Mr C received a service to meet his assessed eligible care needs. But there was no significant injustice to Mr C as the Council took satisfactory action and waived any charges for care services Mr C did not receive.

  • Stockport Metropolitan Borough Council (15 006 482)

    Statement Upheld Domiciliary care 29-Mar-2016

    Summary: There were faults in the care Ms C received and in the Council's complaint-handling. At my recommendation, the Council agreed to pay Ms C £1750 and her daughter Mrs B £750 and to review its procedures.

  • Bradgate Home Care Ltd (15 018 185)

    Statement Closed after initial enquiries Domiciliary care 21-Mar-2016

    Summary: The Ombudsman will not investigate this complaint about care charges as the complainant has withdrawn his complaint.

  • Southampton City Council (15 007 293)

    Statement Upheld Domiciliary care 17-Mar-2016

    Summary: The Ombudsman has upheld the complaint about the social care provided to Mrs D. There is some failure in the record keeping which leaves uncertainty about whether Mrs D was adequately supported at home, but there is no evidence of injustice caused to Mrs D as a result. There is no fault in the communication with Ms C about respite provision, but there is some fault in other areas of communication.

  • Sheffield City Council (15 006 613)

    Statement Upheld Domiciliary care 17-Mar-2016

    Summary: The Council changed a care plan without properly consulting with the service user. It has also failed to effectively communicate what actions it has taken about a care provider with the complainant. The Council should make procedural changes and apologise to Mrs S and her representative for the faults identified.

  • North Yorkshire County Council (15 015 626)

    Statement Upheld Domiciliary care 17-Mar-2016

    Summary: Mrs R complains the Council has failed to correct errors in the invoices for her mother's care. The Council has corrected its errors and offered a remedy to her mother for the trouble it has caused her. The Council needs to remedy the injustice caused to Mrs R through the time and trouble involved in pursuing her complaint.

  • Home Healthcare Limited (15 014 489)

    Statement Not upheld Domiciliary care 10-Mar-2016

    Summary: Ms J complains Home Healthcare failed to give two weeks' notice when it decided it could no longer provide a service to her mother when she came out of hospital. As Home Healthcare could not meet her mother's needs it could not provide a service for her. I cannot therefore hold it accountable for the problems Ms J experienced.

  • City Of Bradford Metropolitan District Council (15 018 206)

    Statement Closed after initial enquiries Domiciliary care 04-Mar-2016

    Summary: The Ombudsman will not investigate Mrs X's complaint about her mother's domiciliary care because the Council has not yet responded to all aspects of the complaint. Mrs X can return to the Ombudsman once the Council has addressed the outstanding matters.

  • Amphion Home Care Services Limited (15 000 691)

    Statement Upheld Domiciliary care 01-Mar-2016

    Summary: Amphion Care Home Services Limited has overcharged Mrs Y for the domiciliary care she received between January 2014 and February 2015. It should refund what Mrs Y overpaid.

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