Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Direct payments archive 2015-2016


Archive has 2 results

  • Central Bedfordshire Council (13 014 946)

    Report Upheld Direct payments 15-Jan-2016

    Summary: A woman complains about the way the council has administered her direct payments and that it did not follow its complaints procedure when investigating her complaint. She says this has caused her significant avoidable distress, and meant she has not had as much care as she should have had.

  • Somerset County Council (13 019 566)

    Report Upheld Direct payments 30-Sep-2015

    Summary: Complaint from a woman that the council wrongly decided to rescind her son's direct payments with immediate effect. She states the decision was based on inaccurate information and did not take account of her own and her son's eligible needs.