Archive has 2 results
Report Upheld Direct payments 15-Jan-2016
Summary: A woman complains about the way the council has administered her direct payments and that it did not follow its complaints procedure when investigating her complaint. She says this has caused her significant avoidable distress, and meant she has not had as much care as she should have had.
Report Upheld Direct payments 30-Sep-2015
Summary: Complaint from a woman that the council wrongly decided to rescind her son's direct payments with immediate effect. She states the decision was based on inaccurate information and did not take account of her own and her son's eligible needs.