Highway repair and maintenance archive 2014-2015


Archive has 135 results

  • Bristol City Council (14 019 527)

    Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2015

    Summary: The Ombudsman will not investigate Mr B's complaint about damage caused to his vehicle by a bollard. This is because it is reasonable to expect Mr B to pursue a court remedy.

  • London Borough of Hounslow (14 002 895)

    Statement Upheld Highway repair and maintenance 30-Mar-2015

    Summary: Mr X says the Council reduced the width of the vehicle crossover at his home during unspecified works in 2013. The Council had a different understanding of Mr X's complaint and so its complaint responses did not give him the outcome he wanted. The Council agreed to meet with Mr X at his home to clarify his concerns and inspect the vehicle crossover. This complaint has been closed because the Council took action to address Mr X's concerns.

  • Devon County Council (14 019 620)

    Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2015

    Summary: The Ombudsman will not investigate Mrs C's complaint about the delay before her claim for damages was agreed. This is because I have not seen any fault in how the Council dealt with the claim.

  • Bolton Metropolitan Borough Council (14 010 207)

    Statement Upheld Highway repair and maintenance 30-Mar-2015

    Summary: The Ombudsman found no evidence of fault in how the Council made its decision not to include Mrs X's road in its gritting schedule. However she did find evidence of fault in how the Council handled Mrs X's complaint about this matter. The Council has agreed to apologise to her in recognition of the injustice caused to her.

  • Cheshire East Council (14 005 670)

    Statement Not upheld Highway repair and maintenance 27-Mar-2015

    Summary: There was no fault in the Council's planning enforcement, as there was no planning condition about an acoustic barrier to enforce. The was also no fault in the Council's decision not to resurface one side of the road with a low noise surface as it was aware of all the facts when it made its decision. The complaints are not upheld.

  • Devon County Council (14 019 069)

    Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2015

    Summary: Mr Y complains about the Council's decision it will only clean the gully outside his home annually. The Ombudsman cannot question the merits of this as there is insufficient evidence of fault in the way the Council decided this.

  • Nottinghamshire County Council (14 019 953)

    Statement Closed after initial enquiries Highway repair and maintenance 26-Mar-2015

    Summary: Mrs X complained about the Council's failure to pay the cost of damage to her car caused by a pothole in the public highway. The Ombudsman will not investigate this complaint. The Ombudsman investigates complaints about faults by councils but she cannot determine claims about damage to property or personal injury. These matters can only be decided by insurers or the courts.

  • London Borough of Redbridge (14 019 726)

    Statement Closed after initial enquiries Highway repair and maintenance 25-Mar-2015

    Summary: The Ombudsman will not investigate Mr B's complaint about the closure of his road while the Council's contractors carried out work. The injustice from the claimed fault is not enough to warrant an investigation.

  • London Borough Of Brent (14 019 060)

    Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2015

    Summary: The Ombudsman will not investigate this complaint about personal injury following a trip on a pavement because the complainant has a legal remedy. For that reason it is outside the Ombudsman's jurisdiction.

  • Hertfordshire County Council (14 019 054)

    Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2015

    Summary: The Ombudsman will not investigate this complaint about damage to a vehicle caused by a pothole because the complainant has a legal remedy and so his complaint is outside her jurisdiction.