Other archive 2014-2015


Archive has 47 results

  • Royal Borough of Greenwich (14 007 788)

    Statement Upheld Other 30-Mar-2015

    Summary: The Council told Mr B the damage bonds it provided for two of his properties only lasted a year but was at fault for not explaining how renewal of the bonds worked. The Council's agreement to pay against both bonds is a satisfactory remedy for the injustice caused to Mr B. The Council will also improve the information it provides to landlords.

  • London Borough of Havering (14 001 209)

    Statement Upheld Other 30-Mar-2015

    Summary: Ms A complains the Council acted without good cause in changing the locks to her property and treating it as abandoned. The complaint is upheld. While Ms A should have acted sooner to stop the process, there was fault by the Council which caused her injustice and the Council has agreed to pay £200 to resolve the complaint.

  • Welwyn Hatfield Borough Council (14 013 670)

    Statement Upheld Other 30-Mar-2015

    Summary: Ms A complains the Council delayed unreasonably in seeking to recover the cost of replacing lino damaged during her tenancy of a rented property, responsibility for which she denies. While the Council did delay in following up the outstanding debt, there has been insufficient injustice caused to Ms A to warrant further investigation of the complaint.

  • Oadby & Wigston Borough Council (14 018 246)

    Statement Closed after initial enquiries Other 27-Mar-2015

    Summary: The Ombudsman will not investigate Ms B's complaint about the way the Council handled her mortgage rescue scheme application. This is because Ms B has been aware of the matters now complained about for more than 12 months, and it is reasonable to expect her to have complained sooner.

  • London Borough of Croydon (14 011 062)

    Statement Upheld Other 25-Mar-2015

    Summary: There is no evidence of fault in how the Council made its decision that it would not pay for a replacement cooker for Mrs Y after Mr C flooded her property in January 2014. The Council was at fault in failing to carry out works to prevent Mr C from causing a further flood. It has appropriately remedied the injustice caused to Mrs Y so the investigation is complete.

  • Durham County Council (14 018 529)

    Statement Closed after initial enquiries Other 24-Mar-2015

    Summary: The Ombudsman will not investigate this complaint about home improvements. This is because it is a late complaint and there are no good reasons to accept it now.

  • Wiltshire Council (14 009 757)

    Statement Not upheld Other 17-Mar-2015

    Summary: The Council is not at fault for the way it dealt with Mr C's request for help to complete an application to register for housing. Also, the Council's actions did not disadvantage Mr C in registering for or obtaining suitable accommodation.

  • London Borough of Camden (14 009 472)

    Statement Upheld Other 13-Mar-2015

    Summary: Ms Q complained about the Council's failure to refund the full amount of an emissions charge on her garage. There is evidence of fault. The Council has agreed to remedy the injustice to Ms Q.

  • Kingston upon Hull City Council (14 018 682)

    Statement Closed after initial enquiries Other 11-Mar-2015

    Summary: The Ombudsman cannot investigate this complaint about alleged damage to the complainant's home. This is because the Council was acting as a landlord when doing work to the neighbouring property. The law says the Ombudsman cannot investigate a council when it is carrying out its duties as a landlord.

  • Sheffield City Council (14 016 736)

    Statement Closed after initial enquiries Other 09-Mar-2015

    Summary: The Ombudsman will not investigate this complaint about a property dispute because there is no suggestion of fault by the Council. In addition, part of the complaint is late.