Archive has 125 results
Statement Not upheld Homelessness 31-Mar-2015
Summary: Ms X says the Council is at fault in its handling of her homelessness and housing applications. The Ombudsman did not find any evidence of significant fault by the Council in the matters she investigated. For this reason she has ended her investigation.
Statement Upheld Homelessness 30-Mar-2015
Summary: There was no fault in the Council advising Mr X to stay in his flat until his landlord got a possession order. But the Council failed to clearly explain to him he might have to pay his landlord's costs. This was fault. I uphold his complaint about that. But there was no significant injustice to Mr X, through this.
Statement Closed after initial enquiries Homelessness 26-Mar-2015
Summary: The Ombudsman will not investigate this complaint about homelessness. This is because there is no suggestion of fault and there are review and appeal rights the complainant could have used.
Statement Upheld Homelessness 26-Mar-2015
Summary: I uphold the complaint. There was fault in this case as the Council delayed determining a homelessness application and a housing benefit application. A written apology will provide a suitable remedy for this fault.
Statement Closed after initial enquiries Homelessness 25-Mar-2015
Summary: The Ombudsman will not investigate Mrs B's complaint about the Council's decision on her homelessness application because it is reasonable to expect Mrs B to appeal to the County Court if she wishes to challenge the Council's review decision.
Statement Not upheld Homelessness 19-Mar-2015
Summary: There is no fault in the way the Council has dealt with Ms A as a homeless applicant.
Statement Closed after initial enquiries Homelessness 19-Mar-2015
Summary: The Ombudsman will not investigate Ms B's complaint that the Council treated her unfairly when she appealed against its decision she was intentionally homeless. It was reasonable to expect Ms B to have gone to court.
Statement Upheld Homelessness 18-Mar-2015
Summary: there was fault in the delay by the Council in determining the complainant's homelessness application. This has not caused the complainant significant injustice. The suitability of the accommodation provided by the Council can best be determined by the courts.
Statement Upheld Homelessness 17-Mar-2015
Summary: The Council was at fault in offering Mr B accommodation in discharge of its homelessness duty which did not meet its own lettable standard. The fault was compounded by a persistent failure to accept that this was the case.
Statement Not upheld Homelessness 13-Mar-2015
Summary: Ms Q complained the Council failed to fulfil its homelessness duties. She also said the Council reduced the number of points it awarded for her priority on its housing register. There is no evidence of fault.