Trading standards archive 2014-2015


Archive has 17 results

  • Stoke-on-Trent City Council (14 019 562)

    Statement Closed after initial enquiries Trading standards 25-Mar-2015

    Summary: The Ombudsman will not investigate Mr C's complaint about fault in the Council's trading standards investigation. She could not achieve an outcome for Mr C which would justify the cost of her involvement.

  • Durham County Council (14 019 280)

    Statement Closed after initial enquiries Trading standards 12-Mar-2015

    Summary: The Ombudsman will not investigate this complaint about a boiler because the problem needs to be addressed by the complainant's landlord or by the Housing Ombudsman.

  • Birmingham City Council (14 010 998)

    Statement Not upheld Trading standards 03-Mar-2015

    Summary: I have not upheld Miss B's complaint that the trading standards department failed to tell her the process retailers should follow to tell consumers of errors in a book it sells. There is no set process; so this is not a question which trading standards can answer.

  • Trafford Council (14 017 292)

    Statement Closed after initial enquiries Trading standards 23-Feb-2015

    Summary: The Ombudsman will not investigate Mr A's complaint about its alleged failure to take action against a car trader. The Council's failure to take action does not cause him any personal injustice.

  • Lancashire County Council (14 016 709)

    Statement Closed after initial enquiries Trading standards 09-Feb-2015

    Summary: Ms X complained about the Council's failure to properly pursue a motor trader. She says the Council took insufficient action against him and agreed an offer which was unacceptable to her. The Ombudsman will not investigate this complaint. There is no evidence of fault on the Council's part which would warrant an investigation.

  • West Sussex County Council (14 010 574)

    Statement Upheld Trading standards 04-Feb-2015

    Summary: Mr F says the Council lost his letters and failed to investigate why the error occurred. He also says a Cabinet Member failed to contact him. The Ombudsman has found some evidence of fault and partly upholds the complaint. She has completed the investigation because the Council agrees to take action.

  • Isle of Wight Council (14 015 463)

    Statement Closed after initial enquiries Trading standards 27-Jan-2015

    Summary: The Ombudsman will not investigate Mr B's complaint about the way the Council's Trading Standards department has responded to a complaint he has raised. There is not enough evidence of fault in the way the Council dealt with Mr B's complaints to warrant an investigation.

  • West Sussex County Council (14 015 983)

    Statement Closed after initial enquiries Trading standards 22-Jan-2015

    Summary: The Ombudsman will not investigate a complaint about how the Council dealt with a trading standards matter. There is no evidence of fault by the Council.

  • Wiltshire Council (14 007 817)

    Statement Not upheld Trading standards 13-Jan-2015

    Summary: Mrs X complained the Council had not investigated a trading standards complaint she made professionally, including failing to update her on the progress of the investigation. The Ombudsman has found no evidence of fault in the way the Council has investigated Mrs X's complaint.

  • London Borough of Barnet (14 013 280)

    Statement Closed after initial enquiries Trading standards 27-Nov-2014

    Summary: The Ombudsman will not investigate this complaint as the injustice caused to the complainant is not sufficient to justify the public expense of an investigation.