Other archive 2014-2015


Archive has 69 results

  • Bolton Metropolitan Borough Council (13 011 907)

    Statement Not upheld Other 24-Mar-2015

    Summary: Mr B complained about the Council's failure to take action about fumes from a neighbour's boiler flue. There is no fault in the way the Council has dealt with this matter.

  • Lancaster City Council (14 018 673)

    Statement Closed after initial enquiries Other 23-Mar-2015

    Summary: Mr Y complains a Council officer was rude to him and about allegations the officer made about Mr Y to Mr Y's tenant. The Ombudsman will not investigate as the injustice to Mr Y is not significant enough to warrant her involvement or something the Ombudsman can remedy. In addition, the Ombudsman can achieve no meaningful outcome as she cannot involve herself in internal staff discipline matters at the Council.

  • Stoke-on-Trent City Council (14 018 553)

    Statement Closed after initial enquiries Other 17-Mar-2015

    Summary: The Ombudsman will not investigate Ms A's complaint about the Council's decision to issue her with a Fixed Penalty Notice for breach of a Dog Control Order, or the way it has dealt with her complaint. This is because Ms A can ask the court to consider her representations about the clarity of the signs in the park if the Council decide to take enforcement action.

  • North East Lincolnshire Council (14 000 953)

    Statement Upheld Other 16-Mar-2015

    Summary: There was no fault in the way the Council investigated Mr B's reports of noise from next door's dog barking early in the morning. However, when he made a formal complaint about this, the Council did not escalate his complaint or get back to him about installing noise recording equipment. It has now agreed to install the equipment, if still needed, and to apologise for these errors.

  • London Borough of Waltham Forest (14 018 545)

    Statement Closed after initial enquiries Other 16-Mar-2015

    Summary: The Ombudsman will not investigate Mr T's complaint about the wording of a letter as the Council has already apologised for this and she does not see what more an investigation can reasonably achieve.

  • Durham County Council (14 014 731)

    Statement Closed after initial enquiries Other 16-Mar-2015

    Summary: Mr X complained the Council failed to properly investigate the source of a bed bug infestation. As Mr X has an insurance claim being considered by the Council the Ombudsman will not investigate.

  • Christchurch Borough Council (14 018 852)

    Statement Closed after initial enquiries Other 12-Mar-2015

    Summary: The Ombudsman will not investigate Mr Y's complaint about compensation offered to him for damage to his property. It is reasonable to expect Mr Y to have sought a remedy through the courts. Plus, Mr Y has accepted the Council's offer and so there are no grounds for the Ombudsman to now become involved.

  • Darlington Borough Council (14 012 031)

    Statement Not upheld Other 11-Mar-2015

    Summary: We have ended our investigation into Mr and Mrs K's complaint as there is not enough evidence to show the Council failed to cut grass, clear litter or clear a blocked gully; or that Mr and Mrs K have suffered a significant injustice. Their claim for damages for flooding is more appropriately a matter for the courts.

  • Cheltenham Borough Council (14 011 593)

    Statement Not upheld Other 04-Mar-2015

    Summary: I do not uphold Mr C's complaint about the way the Council dealt with his reports about an overgrown garden. This is because I found no evidence of fault by the Council.

  • Calderdale Metropolitan Borough Council (14 017 301)

    Statement Closed after initial enquiries Other 04-Mar-2015

    Summary: the Ombudsman will not investigate this complaint about the way the Council investigated Mr X's reports of noise nuisance and decided the noise was not a statutory nuisance. Part of the complaint is late and there are no exceptional reasons to investigate it now. Even if the Ombudsman were to investigate, it is unlikely she would find fault by the Council. An investigation would therefore not be a good use of the Ombudsman's resources.