Friends and family carers archive 2014-2015


Archive has 17 results

  • Durham County Council (14 014 052)

    Statement Upheld Friends and family carers 16-Mar-2015

    Summary: The Council ceased the Special Guardianship Order allowance paid to Ms R for the care of two children. The Council did not make the decision in the right way. It will reinstate the allowance and take other steps to remedy the complaint. Ms R is satisfied with the Council's offer.

  • London Borough of Hounslow (14 013 553)

    Statement Upheld Friends and family carers 12-Mar-2015

    Summary: To a significant extent the Council suitably remedied Mrs A's complaint. To fully remedy fault involved the Council accepted the Ombudsman's recommendation that it pay Mrs A £300 for the reasons given in paragraph 11 below.

  • Wolverhampton City Council (13 019 534)

    Statement Upheld Friends and family carers 02-Mar-2015

    Summary: The Council took nearly five years to respond correctly to a query about fostering allowance payments to a friends and family carer. It failed to properly acknowledge the time and trouble the complainant took in pursuing this matter once it provided an appropriate financial outcome for her. The complaint is upheld.

  • Birmingham City Council (14 012 600)

    Statement Closed after initial enquiries Friends and family carers 24-Feb-2015

    Summary: The Ombudsman will not investigate Mrs X's complaint about children's services actions more than five years ago. This is a late complaint and there are no good reasons for the Ombudsman to exercise her discretion and investigate it now.

  • London Borough of Lambeth (14 015 374)

    Statement Closed after initial enquiries Friends and family carers 24-Feb-2015

    Summary: The Ombudsman will not investigate Mrs X's complaint about children's services actions. This is a late complaint and there are no good reasons for the Ombudsman to exercise her discretion to investigate it now.

  • Oldham Metropolitan Borough Council (14 004 328)

    Statement Not upheld Friends and family carers 24-Feb-2015

    Summary: The Council acted without fault in refusing to pay a residence allowance to Ms X in respect of her grandson, N, when he came to live with her in 2012. This is because N was living in another council's area at the time, so the Council could not have placed N.

  • Middlesbrough Borough Council (14 008 940)

    Statement Upheld Friends and family carers 23-Feb-2015

    Summary: The Council stopped special guardianship payments to Miss X for her two children, P and N, after March 2013. Although it was entitled to stop the payments, it gave her no warning. It accepted this was fault, apologised, changed its procedures and paid £50 per week for N until October 2014 as it considered he had extra needs. However, it did not properly assess these needs or say why they apparently stopped in October 2014. The Council has now agreed to carry out a fresh assessment of N's extra needs and to backdate any payments the assessment finds are due and should have been made.

  • London Borough of Newham (13 013 843)

    Statement Not upheld Friends and family carers 23-Feb-2015

    Summary: Mrs D complained about the assessment of her Special Guardianship Order Allowance. The Council has treated her case in line with its policy. It found a past period of underpayment which it remedied through its complaints' procedure. The Ombudsman has not found evidence of fault by the Council in framing the policy or its decision.

  • South Tyneside Metropolitan Borough Council (14 001 275)

    Statement Upheld Friends and family carers 19-Feb-2015

    Summary: The Council was at fault in deciding in 2010 to stop paying Ms X an allowance to help support children in her care under a Residence Order, without carrying out a proper assessment of her finances or the children's needs. It has agreed to carry out a financial assessment, review the assessment of 2010, and pay her any allowances due as a result, along with a payment for her time and trouble. It is reviewing its friends and family carers policy. This is a satisfactory remedy.

  • Cheshire West & Chester Council (13 021 196)

    Statement Upheld Friends and family carers 12-Feb-2015

    Summary: The Ombudsman cannot investigate the complaint. This is because the Council has not completed the statutory child social care complaints procedure for the complainants (Mr and Mrs A) and there are no grounds for an early referral to the Ombudsman.

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