Archive has 6 results
Statement Not upheld Fostering 30-Mar-2015
Summary: The Ombudsman has closed this complaint alleging fault by the Council because it failed to pay the complainants the fostering rate they had agreed. The complaint was independently investigated through the statutory complaints procedure. The Ombudsman did not find fault with the independent investigation of the complaint or its outcome.
Statement Not upheld Fostering 25-Mar-2015
Summary: the Council was not at fault for failing to pay Ms B a fostering allowance.
Statement Upheld Fostering 25-Mar-2015
Summary: There were some failings in the way the Council deal with foster carers after a safeguarding incident which led to their de-registration as foster carers. It apologised for the inadequate terms of reference given to the investigating social worker; the failure to provide support to the complainant's daughter during the process and for the length of time the de-registration took. The Council has taken action to improve practice.
Statement Not upheld Fostering 19-Mar-2015
Summary: Ms X and Mr Y complained about the way the Council dealt with foster carers looking after their son. The carers are no longer looking after him. The Ombudsman will not investigate further as it is unlikely to produce any useful outcome.
Statement Upheld Fostering 25-Feb-2015
Summary: There were delays in assessing Mr and Mrs X's application to adopt two sisters they were fostering. There was also fault in the way Mr X's request for adoption allowances to be paid for the girls was considered, and so the decision was flawed. It also took too long for the Council to give him its explanation for its decision. I cannot say the outcome (about adoption or allowances) would have been different without the fault. But the fault has caused doubt about this for Mr X, caused him time and trouble in pursuing the matter, and caused avoidable anxiety to him, Mrs X and the girls. This was injustice. I uphold this complaint.
Report Upheld Fostering 21-Aug-2014
Summary: Complaint from an advocate that the council failed to take proper account of a child's wishes and feelings and the views of others when making plans for her long term care arranagements.