Archive has 92 results
Statement Closed after initial enquiries Safeguarding 30-Mar-2015
Summary: The Ombudsman will not investigate Ms A's late complaint about the Council's refusal to investigate allegations of abuse dating back to before 2003. This is because it is unlikely that an investigation into matters which allegedly happened so long ago by either the Council or the Ombudsman could achieve a worthwhile outcome.
Statement Closed after initial enquiries Safeguarding 26-Mar-2015
Summary: The Ombudsman will not investigate this complaint about the actions of a Court of Protection appointed Deputy. This is because she could not achieve the outcomes that the complainant wants.
Statement Closed after initial enquiries Safeguarding 19-Mar-2015
Summary: The Ombudsman will not investigate Mr D's complaint about his wish to make a defamation claim against a social worker because it lies outside her jurisdiction. This is because this is a legal matter for the courts to consider and decide.
Statement Upheld Safeguarding 18-Mar-2015
Summary: Mr X's complaint about the care provided to his late mother who had diabetes and dementia is upheld. Mr X's mother had two hypoglycaemic episodes within one day, fell and required surgery. She subsequently died in hospital. Mr X will always have uncertainty whether faults in the Council's care planning, and the action it took on the day, might have avoided this outcome. The Council will apologise, provide a financial remedy and review its procedures to ensure that lessons are learned from Mr X's complaint.
Statement Not upheld Safeguarding 09-Mar-2015
Summary: There is no evidence of fault in the way the Council offered help to Mrs X. The Council delayed in responding to Mr X's complaint but has already apologised to him.
Statement Upheld Safeguarding 03-Mar-2015
Summary: the Council failed to properly investigate and delayed investigating Mrs B's complaint about care provided to her mother in a residential home. Procedural changes, an apology and £750 compensation are satisfactory remedy for the injustice caused.
Statement Not upheld Safeguarding 03-Mar-2015
Summary: The complaint is not upheld as there is no evidence of fault in the safeguarding investigation.
Statement Closed after initial enquiries Safeguarding 02-Mar-2015
Summary: The Ombudsman will not investigate Miss D's complaint about matters relating to the welfare of her father Mr D. This is because Mr D has capacity and does not consent to Miss D making the complaint on his behalf.
Statement Not upheld Safeguarding 24-Feb-2015
Summary: The Council was not at fault in the action it took in respect of safeguarding.
Statement Upheld Safeguarding 23-Feb-2015
Summary: The Council was at fault for the way it carried out a safeguarding investigation and in the actions it took. It delayed in assessing whether Y, a vulnerable young man, could decide where he wished to live. This delay caused injustice to Mr Z, Y's father, who the Council should have considered as a person Y could live with.