Domiciliary care archive 2014-2015


Archive has 49 results

  • Somerset County Council (13 017 615)

    Statement Upheld Domiciliary care 30-Mar-2015

    Summary: Neither the Council nor the Care Provider dealt properly with Mr B's complaints that the carer was not meeting the care plan and was fabricating records of his visits to care for Mr B's adult son. It has not explained to me or Mr B why it did not investigate his complaint at stage two of its process. The Care Provider had not given Mr B a clear explanation of the expenses the carers claim and its invoices did not tell service users what expenses they are paying for. I recommend the Council ensures it responds to complaints in good time and progresses these through its procedure where needed. It should also apologise for to Mr B and ensure its Provider reviews how it invoices clients for expenses.

  • Tameside Metropolitan Borough Council (13 000 109)

    Statement Upheld Domiciliary care 20-Mar-2015

    Summary: I have upheld Mrs X's complaint about the way the Council dealt with her complaints about Mrs Y's care. The Council will pay each £2000, waive charges and refund incorrect charges; this is a suitable remedy for the injustice caused. The Council will also make procedural changes to prevent similar problems in future.

  • Worcestershire County Council (14 017 533)

    Statement Closed after initial enquiries Domiciliary care 20-Mar-2015

    Summary: the Ombudsman will not investigate this complaint about the actions of a domiciliary care worker. This is because there is no evidence of fault causing injustice to the complainant.

  • Helping Hands Home Care Head Office (14 018 583)

    Statement Closed after initial enquiries Domiciliary care 20-Mar-2015

    Summary: Mr X complains about a report made about him by the Care Agency in relation to his contact with his late mother, Mrs Y. As Mrs Y's care was funded by the NHS the Ombudsman cannot investigate his complaint.

  • Sunshine Care Limited (14 018 625)

    Statement Closed after initial enquiries Domiciliary care 16-Mar-2015

    Summary: The Ombudsman will not investigate Ms A's complaint about a support worker sending a text message to a third-party about the death of her mother. This is because the individual and the care provider have apologised for the distress it caused Ms A and her family. There is no unremedied injustice for the Ombudsman to investigate and she could not provide Ms A with the outcome she wants.

  • London Borough of Lambeth (14 003 070)

    Statement Upheld Domiciliary care 09-Mar-2015

    Summary: The Council was at fault in the way it monitored the provision of home care by a third party adult care provider. It was also at fault by failing to involve the client's brother/carer in safeguarding procedures and by failing to respond to a formal complaint within the expected time limit. The Council also failed to reply to some requests for documents and information.

  • Wiltshire Council (13 020 694)

    Statement Upheld Domiciliary care 06-Mar-2015

    Summary: The Council was at fault in not offering Mr Y a full social care needs assessment and in contacting a failing care provider for Mr Y and offering no alternatives. It was also at fault when it dealt with Ms X's complaint. I have upheld Ms X's complaint. The Council will review procedures and ensure staff are clear about them.

  • Mihomecare Limited (14 016 508)

    Statement Upheld Domiciliary care 06-Mar-2015

    Summary: The Ombudsman will not investigate this complaint about the quality of care provided to the complainant because the care provider has now provided an appropriate remedy.

  • Brighton & Hove City Council (14 009 131)

    Statement Closed after initial enquiries Domiciliary care 03-Mar-2015

    Summary: The Ombudsman will not investigate Miss X's late complaint disputing liability for care fees. Miss X has not made her complaint within the normal 12 month period and there are no good reasons to exercise discretion to investigate now.

  • NV Care Ltd (14 010 278)

    Statement Not upheld Domiciliary care 24-Feb-2015

    Summary: The Care Provider was at fault in leaving Mrs A alone at home. But she came to no harm so suffered no injustice. The Care Provider has changed procedure to avoid recurrence. It should have told Mr B in writing on 16 August that it would cancel the contract with immediate effect if payment was not made by the beginning of September. But, it was entitled to end the contract because Mrs A owed over £13,000.