Disabled facilities grants archive 2014-2015


Archive has 15 results

  • London Borough of Barnet (14 013 456)

    Statement Not upheld Disabled facilities grants 26-Mar-2015

    Summary: There is no fault in the way the Council carried out to works under a Disabled Facilities Grant to Mr and Mrs X's property to remedy a previous complaint.

  • Wigan Metropolitan Borough Council (14 013 402)

    Statement Not upheld Disabled facilities grants 23-Mar-2015

    Summary: The Council has considered whether to exercise discretion to waive a charge of £10,000 it levied on Mr X as part of the conditions of a disabled facilities grant (DFG) after the death of his wife. It has therefore acted without fault.

  • London Borough of Barking & Dagenham (14 010 983)

    Statement Not upheld Disabled facilities grants 13-Mar-2015

    Summary: The Ombudsman finds no fault in how the Council conducted an assessment for a disabled facilities grant. She has therefore decided to close her investigation into this complaint.

  • Reigate & Banstead Borough Council (13 015 990)

    Statement Upheld Disabled facilities grants 12-Mar-2015

    Summary: The Council, and a Housing Improvement Agency acting on its behalf, failed to give clear advice about appropriate adaptations to Mrs X's home. That fault contributed to the avoidable delay of Mrs X's Disabled Facilities Grant application and meant she was denied access to bathroom facilities for longer than necessary. The Council agreed to put right the injustice Mrs X was caused.

  • Surrey County Council (13 005 216)

    Statement Upheld Disabled facilities grants 12-Mar-2015

    Summary: The Council's failure to promptly complete an occupational therapy report and make clear recommendations about works needed to meet Mrs X's needs delayed her application for a Disabled Facilities Grant. As a result Mrs X was denied access to suitable bathroom facilities for longer than necessary. The Council agreed to put right the injustice Mrs X was caused.

  • London Borough of Barking & Dagenham (14 012 878)

    Statement Upheld Disabled facilities grants 11-Mar-2015

    Summary: Mrs R complained that the Council had refused her request for a disabled facilities grant to meet the needs of her autistic son. She does not believe the Council has considered his needs properly. The Council has agreed to a fresh occupational therapy assessment.

  • Arun District Council (14 017 097)

    Statement Closed after initial enquiries Disabled facilities grants 10-Mar-2015

    Summary: The Ombudsman will not investigate Mr D's complaint about the Council's decision on his Disabled Facilities Grant application. This is because there is no evidence of fault by the Council.

  • Royal Borough of Kensington & Chelsea (14 016 976)

    Statement Closed after initial enquiries Disabled facilities grants 24-Feb-2015

    Summary: The Ombudsman will not investigate Mr X's complaint, made on behalf of his mother Mrs X, about the way the Council handled her application for a disabled facilities grant. This is because following a further response from the Council Mr X no longer wishes to pursue the complaint.

  • London Borough of Hounslow (13 010 881)

    Statement Not upheld Disabled facilities grants 18-Feb-2015

    Summary: The Ombudsman has found the Council has already provided a suitable remedy for delays which occurred in a disabled facilities grant assessment. The Ombudsman has not found fault in the assessment themselves. Because of this, she has decided to close the case.

  • Castle Point Borough Council (14 004 807)

    Statement Not upheld Disabled facilities grants 04-Feb-2015

    Summary: Miss X complained that the Council took too long to agree her application for a disabled facilities grant. Work is now about to start on the adaptations Miss X needs for her home. She no longer wants to pursue her complaint and so no further action is needed.