Archive has 5 results
Report Upheld Other 12-Nov-2013
Summary: Complaint from a father that the council delayed in assessing their son's needs and there were faults in the assessment process.
Report Upheld Other 10-Oct-2013
Summary: Complaint from a woman that the council failed to assess her adult social care needs and reduced her 10 hours weekly assistance to six hours with no explanation.
Report Upheld Other 24-Sep-2013
Summary: A complaint from a child aged 13 that the council failed to follow the law in attempting to move her from an out-of-area placement where she had lived since 2011.
Report Upheld Other 17-Jul-2013
Summary: A vulnerable young man was a victim twice, once from the crime against him and again from the service he received from Trafford Youth Offending Team (YOT) and Trafford Metropolitan Borough Council during the handling of his complaint.
Report Upheld Other 02-Jul-2013
Summary: Derbyshire County Council failed to properly investigate complaints about its Children's Services section in line with statutory requirements for a period of 18 months. Not properly investigating also resulted in it failing to implement remedies it had agreed with the Ombudsman on two occasions.