London Borough of Bromley (21 012 307)

Statement Closed after initial enquiries Traffic management 12-Jan-2022

Summary: We will not investigate this complaint about how the Council dealt with a request for additional parking regulations. This is because there is insufficient evidence of fault which would warrant an investigation.

Transport for London (21 013 067)

Statement Closed after initial enquiries Traffic management 10-Jan-2022

Summary: We will not investigate this complaint regarding the implementation of Transport for London’s Low Emission Zone. This is because we are unlikely to find fault with Transport for London’s publicity campaigns.

Hampshire County Council (21 010 388)

Statement Closed after initial enquiries Traffic management 07-Jan-2022

Summary: We will not investigate this complaint about a change in speed limit. This is because any injustice caused is not significant enough to justify our involvement.

Swale Borough Council (21 012 532)

Statement Closed after initial enquiries Traffic management 06-Jan-2022

Summary: We will not investigate this complaint about parking enforcement in Mr X’s road. This is because we are unlikely to find evidence of fault by the Council.

Devon County Council (21 002 229)

Statement Not upheld Traffic management 04-Jan-2022

Summary: Mr X complained the Council failed to properly respond to his reports about the condition of the road near to his home. We found there was no fault by the Council.

Norfolk County Council (21 010 246)

Statement Closed after initial enquiries Traffic management 04-Jan-2022

Summary: We will not investigate this complaint about compensation under the Land Compensation Act 1973. The complainant has a right of appeal to a tribunal.

Cheshire East Council (21 013 377)

Statement Closed after initial enquiries Traffic management 15-Dec-2021

Summary: We will not investigate this complaint about vehicle speeds and the condition of the road outside Mr X’s home. There is no direct connection between the Council’s alleged faults and any significant injustice to Mr X. Mr X can also take court action about the road’s condition.

Transport for London (21 005 203)

Statement Upheld Traffic management 14-Dec-2021

Summary: Mr X complained Transport for London refused to give him a resident’s discount on the Congestion Charge after it stopped accepting new applications. Transport for London was at fault for failing to consider whether Mr X’s case was exceptional enough to warrant the discount. This caused Mr X unnecessary frustration. Transport for London has agreed to consider whether to exercise its discretion and give Mr X the discount. It will also remind its staff that its policies should allow for consideration of the individual circumstances of each case.

Birmingham City Council (21 000 222)

Statement Upheld Traffic management 13-Dec-2021

Summary: Mr B complained the Council does not enforce a Traffic Regulation Order where he lives. He also complained the Council allowed an event to go ahead in 2019 despite the disruption it causes. Mr B says the Council’s actions have negatively affected his enjoyment of his home. We found fault with the Council for poor record keeping and delays in its complaint procedure. The Council remedied the injustice caused to Mr B by these faults during its complaint procedure. It will also make service improvements.

Leeds City Council (21 002 040)

Statement Not upheld Traffic management 13-Dec-2021

Summary: Mr X complained the Council failed to apply the Local Transport Plan policy and properly consider allowing motorcycles to use bus lanes when proposing a Traffic Regulation Order. Further Mr X said the Council delayed a trial allowing motorcycles to use bus lanes on a highway causing motorcyclists prolonged delays and inconvenience. The Council says it has acted in line with the recommendations of its Scrutiny Board and considered all relevant information when deciding to issue a Traffic Regulation Order. It says the impact of the Covid-19 pandemic on its resources caused unavoidable delay to the trial use of bus lanes. We found the Council acted without fault.