Slough Borough Council (20 012 254)

Statement Closed after initial enquiries Parking and other penalties 24-Mar-2021

Summary: We will not investigate this complaint about a Penalty Charge Notice because the Council has cancelled it.

Reading Borough Council (20 001 058)

Statement Upheld Parking and other penalties 23-Mar-2021

Summary: Mr X complained that, after he successfully challenged a penalty charge notice, the Council refused to refund money he had paid to its bailiffs. The Council later offered a refund, which was acceptable to Mr X, and we therefore completed our investigation.

Maidstone Borough Council (20 012 305)

Statement Closed after initial enquiries Parking and other penalties 23-Mar-2021

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot have a parking permit for visitors. This is because there is insufficient evidence of fault by the Council.

London Borough of Waltham Forest (20 011 891)

Statement Closed after initial enquiries Parking and other penalties 23-Mar-2021

Summary: We will not investigate this complaint about penalty charge notices issued by the Council for bus lane contraventions. The complainant had a right of appeal against each penalty charge notice and can ask a court to restore that right if he says he did not receive a particular penalty charge notice.

Wokingham Borough Council (20 011 858)

Statement Closed after initial enquiries Parking and other penalties 22-Mar-2021

Summary: We will not investigate this complaint that the Council did not properly explain that a car park would close at 6pm. This is because there is insufficient evidence of fault by the Council.

Manchester City Council (20 012 166)

Statement Closed after initial enquiries Parking and other penalties 19-Mar-2021

Summary: We will not investigate Mr X’s complaint about a penalty charge notice as it has been cancelled by the Council. This was Mr X’s desired outcome.

London Borough of Lewisham (20 012 489)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2021

Summary: We cannot investigate Mr X’s complaint that the Council issued two penalty charge notices for driving into a bus only area. Mr X has used his right of appeal to the London Tribunals.

London Borough of Newham (20 011 185)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2021

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for her to apply to the Traffic Enforcement Centre to reinstate her right of appeal.

Reading Borough Council (20 011 525)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2021

Summary: We will not investigate this complaint about an alleged breach of the General Data Protection Regulation or the Council’s failure to provide Mr C with access to information he has requested about Penalty Charge Notices. This is because it would be reasonable for Mr C to ask the Information Commissioners Office (ICO) to consider his concerns. The ICO is better placed to investigate this complaint. Mr C can ask the Traffic Enforcement Centre to consider late witness statement and it would be reasonable for him to do so as a way of challenging the PCNs.

Transport for London (20 004 469)

Statement Not upheld Parking and other penalties 17-Mar-2021

Summary: Mr X complains about the Ultra Low Emission Zone penalty charge notices (PCNs) issued to him by Transport for London. The Ombudsman has not found fault in the way Transport for London administered its process for issuing and cancelling the PCNs.