Archive has 226 results
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London Borough of Enfield (19 002 279)
Statement Closed after initial enquiries Highway repair and maintenance 24-Jun-2019
Summary: The Ombudsman will not investigate Mrs A’s complaint that the Council has refused to accept liability for nuisance and damage to her property caused by roadworks. Mrs A may take the matter to court and it would be reasonable for her to do so.
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Plymouth City Council (19 002 002)
Statement Closed after initial enquiries Highway repair and maintenance 21-Jun-2019
Summary: Mr X complained about the Council’s failure to replace a bollard on his street which he says was removed by his neighbour. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.
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East Riding of Yorkshire Council (19 002 104)
Statement Closed after initial enquiries Highway repair and maintenance 21-Jun-2019
Summary: Mr X complained about the Council’s failure to repair the footways in his street which he says are a hazard to pedestrians. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Cheshire West & Chester Council (18 014 811)
Statement Upheld Highway repair and maintenance 20-Jun-2019
Summary: Mr C complains the Council took too long to repair properly a pothole outside his house which meant he spent unnecessary time and trouble in pursuing the matter and his family suffered noise and disturbance for longer than necessary which affected their sleep. The Ombudsman finds the delay was fault by the Council but considers the agreed actions of an apology, payment of £300 and tighter controls for highway repairs are enough to provide a suitable remedy for Mr C’s injustice.
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West Devon Borough Council (19 002 501)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jun-2019
Summary: The Ombudsman will not investigate this complaint about the condition of a car park because the Council is not responsible for it.
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Statement Upheld Highway repair and maintenance 18-Jun-2019
Summary: Based on information seen so far, we consider the Council was at fault in stating the incorrect objection period for an Experimental Traffic Regulation Order, failing to properly consider the design of a road junction, providing the complainant with inaccurate and misleading information about its review of the junction, failing to provide a response at Stage 3 of its complaints process within the timescales set out in its policy and failing to ensure it could access officer records after they left the Council, to evidence its decision-making. However, these faults cause the complainant limited injustice for which we have recommended a small financial remedy. We have also recommended the Council should review its relevant policy and practices.
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Gloucestershire County Council (19 002 469)
Statement Closed after initial enquiries Highway repair and maintenance 18-Jun-2019
Summary: The Ombudsman will not investigate Ms B’s complaint about damage to her car when she hit a pothole. It is reasonable to expect Ms B to use her right of remedy in the courts for the compensation she seeks.
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London Borough of Brent (19 002 521)
Statement Closed after initial enquiries Highway repair and maintenance 18-Jun-2019
Summary: The Ombudsman will not investigate Mr C’s complaint about damage to his car when he hit a pothole. It is reasonable to expect Mr C to use his right of remedy in the courts for the compensation he seeks.
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Statement Closed after initial enquiries Highway repair and maintenance 18-Jun-2019
Summary: The Ombudsman will not investigate this complaint that the Council is not maintaining the road where the complainant lives. It is unlikely he would find fault by the Council and the complainant can seek a remedy in court.
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London Borough of Hillingdon (18 017 033)
Statement Upheld Highway repair and maintenance 13-Jun-2019
Summary: Mrs B complains that the Council did not deal properly with the reconstruction of a footway crossing outside her home. The Council was at fault because it did not give Mrs B the required notice that it was going to carry out work. Mrs B suffered inconvenience because she had no proper access to her home. The Council has apologised to Mrs B and taken action to ensure the correct notice is given for all future works. This is a suitable remedy.