Archive has 226 results
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Kent County Council (18 018 271)
Statement Closed after initial enquiries Highway repair and maintenance 18-Jul-2019
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has failed to stop excessive use of the main road by heavy goods vehicles which have damaged his health, property and the road. Mr X has a legal remedy at court for the claimed injustice.
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City of Doncaster Council (19 003 484)
Statement Closed after initial enquiries Highway repair and maintenance 18-Jul-2019
Summary: The Ombudsman will not investigate Mrs A’s complaint that the Council has declined to accept liability for injury she suffered due to the condition of a footpath. This is because it would be reasonable for her to pursue the matter in court.
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Statement Closed after initial enquiries Highway repair and maintenance 17-Jul-2019
Summary: The Ombudsman will not pursue Mr X’s complaint that the Council acted unlawfully by tampering with his surface water drainage system when it installed a road over the drain. The Ombudsman cannot obtain the outcome Mr X wants and it is reasonable to expect him to go to court to seek a remedy from the Council.
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Northamptonshire County Council (18 019 396)
Statement Closed after initial enquiries Highway repair and maintenance 17-Jul-2019
Summary: The Ombudsman will not investigate Mrs A’s complaint that the Council is responsible for an injury suffered by her son because investigation would not achieve the outcome she is seeking.
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Watford Borough Council (19 003 047)
Statement Closed after initial enquiries Highway repair and maintenance 16-Jul-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car caused by rising bollards. This is because it is reasonable for him to seek compensation through the courts.
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Hampshire County Council (19 002 401)
Statement Closed after initial enquiries Highway repair and maintenance 12-Jul-2019
Summary: Mr X complained about the Council’s refusal to accept liability for tree roots which he says have damaged his driveway. The Ombudsman should not investigate this complaint. This is because the complaint concerns damage to property due to negligence. These are legal matters and can only be determined by insurers or the courts.
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Bolton Metropolitan Borough Council (18 017 580)
Statement Not upheld Highway repair and maintenance 12-Jul-2019
Summary: Mr D complains the Council delayed adopting a road and implementing parking restrictions. The Ombudsman has not found evidence of fault by the Council. He has completed the investigation and not upheld the complaint.
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Kent County Council (19 003 096)
Statement Closed after initial enquiries Highway repair and maintenance 11-Jul-2019
Summary: The Ombudsman will not investigate this complaint that the Council damaged the complainant’s car whilst cutting a grass verge. This is because it is reasonable to expect the complainant to pursue court action if she thinks the Council is liable for the damage.
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Manchester City Council (19 003 133)
Statement Closed after initial enquiries Highway repair and maintenance 11-Jul-2019
Summary: The Ombudsman will not investigate Ms B’s complaint about the Council’s delay in dealing with her claim for damage to her vehicle. That is because we would not investigate Ms B’s complaint about the way the Council has dealt with her claim when we are not dealing with the issue which gave rise to it.
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Manchester City Council (19 003 398)
Statement Closed after initial enquiries Highway repair and maintenance 11-Jul-2019
Summary: The Ombudsman will not investigate Mr B’s complaint about the condition of his street after the Council and utilities companies had carried out works. This is because the Council has taken the steps we would expect it to take and it is not unreasonable to expect Mr B to use the legal remedy available.