Staffordshire County Council (20 009 775)

Statement Closed after initial enquiries Highway repair and maintenance 11-Feb-2021

Summary: Ms X complained about the Council’s failure to respond to directions issued by the Planning Inspectorate requiring it to decide four modification orders submitted by the parish council to which she is the clerk. We cannot investigate this complaint. This is because the complaint is on behalf of a parish council and these bodies are not eligible to make complaints to the Ombudsman.

Lincolnshire County Council (20 010 203)

Statement Closed after initial enquiries Highway repair and maintenance 11-Feb-2021

Summary: We will not investigate Mrs X’s complaint about the Councils refusal to pay compensation for pot hole damage to her car. This is because Mrs X can reasonably take court action for the compensation she seeks.

Peterborough City Council (19 020 985)

Statement Upheld Highway repair and maintenance 09-Feb-2021

Summary: Ms D complains the Council’s consultation process for parking restrictions in her street was flawed. The Ombudsman has found evidence of fault by the Council. He has upheld the complaint and completed the investigation because the Council agrees to hold a fresh consultation.

Derbyshire County Council (20 009 388)

Statement Closed after initial enquiries Highway repair and maintenance 09-Feb-2021

Summary: We will not investigate Mr B’s complaint that the Council has failed to re-paint a faded white line marking outside his home. This is because the Council has agreed to re-paint the white line. So, an investigation is not warranted.

Westminster City Council (20 003 024)

Statement Upheld Highway repair and maintenance 08-Feb-2021

Summary: Miss D made noise complaints to the Council about extended construction works close to her home. The Council failed to investigate the noise complaints in breach of its legal duty. This resulted in Miss D being denied the opportunity to have her complaint investigated and caused her distress and trouble pursuing the matter. The Ombudsman has therefore recommended a financial remedy and service improvements the Council should adhere to in the future.

Leicestershire County Council (20 009 678)

Statement Closed after initial enquiries Highway repair and maintenance 05-Feb-2021

Summary: Mr X complains new road markings outside his home cause noise disturbance. We do not intend to investigate this complaint as we are unlikely to find fault in the Council’s actions.

Sheffield City Council (17 004 913)

Report Upheld Highway repair and maintenance 18-Sep-2020

Summary: Mr G complained about the removal of street trees from his road as part of the Council’s ‘Streets Ahead’ programme of works delivered by its contractor, Amey Hallam Highways plc.