London Borough of Havering (20 011 054)

Statement Closed after initial enquiries Homelessness 09-Mar-2021

Summary: Miss X complained about the Council’s decision to discharge its homeless duty to her in 2019. We should not exercise discretion to investigate this complaint which was received outside the normal 12-month period for accepting complaints. This is because it concerns a homelessness decision, and it was reasonable for her to challenge the decision in the courts at the time.

Sandwell Metropolitan Borough Council (20 008 994)

Statement Not upheld Homelessness 08-Mar-2021

Summary: Ms X complains the Council delayed addressing and remedying serious repair issues which affected her Private Sector Lease property in recent years. We have found no evidence of fault in the way the Council considered these matters so have completed our investigation.

London Borough of Bromley (20 003 690)

Statement Upheld Homelessness 05-Mar-2021

Summary: Mrs X complained about the way the Council considered her homelessness application, its failure to consider her request for accommodation and to properly consider her review. There was fault which caused Mrs X significant injustice to Mrs X. The Council agreed to provide a suitable financial remedy and make service improvements.

London Borough of Bromley (20 010 343)

Statement Closed after initial enquiries Homelessness 05-Mar-2021

Summary: Mr X complained about the suitability of temporary accommodation provided by the Council when he presented as homeless in 2020. We should not exercise discretion investigate this complaint. This is because it would have been reasonable for him to ask for a review of the accommodation and appeal to the court if this was unsuccessful.

Westminster City Council (20 010 503)

Statement Closed after initial enquiries Homelessness 04-Mar-2021

Summary: We will not investigate Mr C’s complaint about how the Council managed his housing situation after he became homeless. This is because it was not unreasonable to expect Mr C to have gone to court to appeal the Council’s decision.

London Borough of Sutton (20 010 459)

Statement Closed after initial enquiries Homelessness 02-Mar-2021

Summary: We will not investigate Ms B’s complaint about the way the Council dealt with her homelessness and housing register applications. This is because the Council is currently reviewing its decision on her housing register application and it is not unreasonable to expect her to use her right of appeal to the county court against the Council’s review decision on her homelessness application.

Westminster City Council (20 012 240)

Statement Closed after initial enquiries Homelessness 26-Feb-2021

Summary: We will not investigate a man’s complaint about the Council’s decision that the temporary accommodation it provided in his family’s case is suitable for their needs. This is because the man had a statutory right of appeal he could use to challenge the Council’s decision.

London Borough of Lambeth (20 006 282)

Statement Not upheld Homelessness 25-Feb-2021

Summary: Ms B complained about how the Council dealt with her application for housing. After making her complaint she found suitable accommodation. She therefore withdrew her complaint and we discontinued our investigation at her request.

London Borough of Hackney (20 002 692)

Statement Closed after initial enquiries Homelessness 24-Feb-2021

Summary: We will not investigate Mr B’s complaint about the service the Council’s temporary accommodation team provided. This is because it was not unreasonable to expect Mr B to appeal to the county court if he wished to challenge the Council’s decision on the suitability of his temporary accommodation and it is not unreasonable to expect him to pursue his claim for compensation through the courts.

Medway Council (20 004 585)

Report Upheld Homelessness 23-Feb-2021

Summary: Ms E complained about the way the Council dealt with her homelessness.