Newcastle upon Tyne City Council (19 017 430)

Statement Upheld Council house sales and leaseholders 15-Mar-2021

Summary: The Council was at fault for giving Ms X incorrect information when she purchased her house from the Council in 2004. Ms X only became aware of this in 2018 when she tried to sell the house. The Council withheld important information from Ms X which caused her significant distress. The Council has agreed to remedy Ms X’s injustice by apologising and paying her £300 for the avoidable distress arising from the fault and £300 for the time and trouble she has experienced.

Kirklees Metropolitan Borough Council (20 011 163)

Statement Closed after initial enquiries Council house sales and leaseholders 02-Mar-2021

Summary: Mr X complained the Council refused to waive the ‘right to buy’ discount repayment if he sold his property. We will not exercise discretion to investigate as Mr X has a right to take the matter to court, and it is reasonable that he should use that right.

London Borough of Tower Hamlets (20 006 516)

Statement Closed after initial enquiries Council house sales and leaseholders 26-Feb-2021

Summary: Mr X complains about the Council’s handling of his Right to Buy application. We will not investigate the complaint because Mr X had an alternative remedy against the Council through the courts which we would reasonably have expected him to have used.

East Riding of Yorkshire Council (20 009 535)

Statement Closed after initial enquiries Council house sales and leaseholders 12-Feb-2021

Summary: Mr and Mrs X complained about the Council’s valuation of their home in 2004 which they bought under the Right to Buy scheme. We should not exercise discretion to investigate this complaint. This is because it concerns matters which took place some 16 years ago and the complaint was not made to us within 12 months.

Liverpool City Council (20 009 991)

Statement Closed after initial enquiries Council house sales and leaseholders 12-Feb-2021

Summary: We will not investigate Mr C’s complaint that the Council did not give him enough time to refurbish a property which he agreed to purchase. This is because it is unlikely that we would find fault in how the Council dealt with the matter.