London Borough of Sutton (20 010 471)

Statement Closed after initial enquiries Other 24-Feb-2021

Summary: We will not investigate this complaint about the way the Council responded after the complainant reported that some tea had made her son ill. This is because there is insufficient evidence of fault by the Council.

London Borough of Tower Hamlets (20 009 527)

Statement Closed after initial enquiries Other 17-Feb-2021

Summary: We will not investigate Mr X’s complaint about a food safety inspection the Council carried out after Mr X reported concerns. This is because there is not enough evidence of fault by the Council or significant personal injustice to Mr X.

London Borough of Havering (19 005 325)

Statement Upheld Other 15-Feb-2021

Summary: Mr X complained about how the Council responded to his reports of rats and drainage problems that affected his property. We have agreed with the Council’s previous assessment that there was some fault because it failed to carry out an inspection on one occasion and did not respond to some of Mr X’s complaints properly. To remedy the distress caused by these faults, the Council has already apologised and offered a payment to Mr X. We consider this to be a suitable outcome to remedy the injustice caused to Mr X.

London Borough of Hammersmith & Fulham (20 010 291)

Statement Closed after initial enquiries Other 15-Feb-2021

Summary: We will not investigate this complaint about the complainant’s request that the Council should ban people from walking dogs in public spaces. This is because there is insufficient evidence of fault and injustice.

Cheshire East Council (19 018 015)

Statement Not upheld Other 10-Feb-2021

Summary: We found the Council was not at fault in deciding Mr X’s vehicle was abandoned and removing it from the public highway.

London Borough of Harrow (20 010 075)

Statement Closed after initial enquiries Other 09-Feb-2021

Summary: Miss X complained about the Council serving her with a Building Act notice for a drainage misconnection which she denies liability for. We should not exercise discretion to investigate this complaint. This is because it was reasonable for her to appeal against the notice to the Magistrates’ Court if she believed it was inappropriate.