London Borough Of Barnet (19 017 963)

Statement Upheld Other 10-Mar-2021

Summary: We have concluded our investigation into Mrs C’s complaint about how the Council dealt with her daughter’s attendance issues. We find that there is no evidence of fault, other than that which the Council had already identified and remedied.

Devon County Council (20 006 171)

Statement Upheld Other 09-Mar-2021

Summary: The Council is at fault for losing or failing to keep Ms X’s records from her time in care, including a letter from her birth mother, who is now deceased. The Council has agreed to apologise and pay Ms X £1000 in recognition of the injustice caused.

London Borough of Enfield (20 011 112)

Statement Closed after initial enquiries Other 24-Feb-2021

Summary: We cannot investigate Mr X’s complaint about racist bullying in a school two decades ago. A statutory bar prevents us investigating matters that happen in schools.

Redcar & Cleveland Council (20 009 561)

Statement Closed after initial enquiries Other 08-Feb-2021

Summary: We will not investigate Mrs X’s complaint about court action because of her daughter’s non-attendance at school. This is because we cannot consider complaints about what happened in court.

Leicestershire County Council (19 004 977)

Report Upheld Other 21-Oct-2020

Summary: Councils are required by law to secure between 570 and 1,140 hours of free childcare over no fewer than 38 weeks for qualifying children in their area. This is known as the Free Early Education Entitlement. Leicestershire County Council has an agreement with Kiddi Caru Day Nursery and Preschool in Market Harborough to deliver the Free Early Education Entitlement. Mr F complains he was charged a “top-up” by Kiddi Caru Day Nursery and Preschool in Market Harborough for childcare that should have been free. Both Kiddi Caru and the Council dismissed his complaint.