City of Wolverhampton Council (19 021 183)

Statement Closed after initial enquiries Child protection 17-Mar-2021

Summary: We will not investigate this complaint about the actions of the Council’s children’s services in relation to Child Protection Procedures and support for the complainant’s family. This is because we are unlikely to find evidence of fault in the actions of the Council and we cannot provide the outcomes that the complainant requested.

Hertfordshire County Council (20 002 801)

Statement Not upheld Child protection 17-Mar-2021

Summary: Mr and Mrs X complained about the way the Council handled a child safeguarding referral, their freedom of information and subject access requests and its communications with Mr X. There was no fault in the Council’s actions.

Devon County Council (20 008 619)

Statement Not upheld Child protection 17-Mar-2021

Summary: We have discontinued our investigation into Mr X’s complaint. It is unlikely we would find fault with the Council.

Cumbria County Council (20 011 755)

Statement Closed after initial enquiries Looked after children 17-Mar-2021

Summary: We will not investigate Mr B’s complaint that the Council failed to act to protect him from abuse while he was in its care as a child. This is because we cannot achieve the outcome Mr B wants.

Tameside Metropolitan Borough Council (20 007 085)

Statement Upheld Child protection 16-Mar-2021

Summary: Miss X complains that the Council wrongly removed her children, coerced her into signing an agreement for their care, failed to return them for almost five weeks and made inaccurate statements about her family to court. The Council’s initial proposed remedy of £500 is inadequate. It has agreed to pay Miss X a further £1,000.

Cumbria County Council (20 011 148)

Statement Closed after initial enquiries Other 16-Mar-2021

Summary: We cannot and will not investigate Mrs and Mr X’s complaint about lack of contact with a child the Council looks after. A Court is currently considering the child’s contact arrangements and we cannot obtain the outcome they seek.

Durham County Council (20 011 658)

Statement Closed after initial enquiries Other 16-Mar-2021

Summary: We cannot investigate Ms X’s complaint about the accuracy of information the Council gave a Court and the way it was prepared. This forms part of legal proceedings which we cannot investigate.

Gloucestershire County Council (20 004 771)

Statement Upheld Looked after children 16-Mar-2021

Summary: Mr X complains about the care of his daughter in foster care, about the Council’s unjustified restrictions on his contact with her and about the Council’s poor communications and complaints handling. The Council is only at fault in its communications. It had already remedied its fault with an apology to Mr X before he approached us.

Nottinghamshire County Council (20 009 674)

Statement Closed after initial enquiries Child protection 15-Mar-2021

Summary: We will not investigate the complainants complaint about the Council’s handling of his daughter’s child protection case. This is because it is late.

Luton Borough Council (20 011 261)

Statement Closed after initial enquiries Other 15-Mar-2021

Summary: We will not investigate Mr X’s complaint about the Council’s actions regarding his daughter. The matters complained of are in part historic and mostly not separable from the matter of her contact and residence. This has been decided by a court and Mr X has a right to return to court it is reasonable to use.