Kent County Council (20 010 060)

Statement Closed after initial enquiries Transport 23-Feb-2021

Summary: We will not investigate this complaint about an application for a Blue Badge because it is unlikely we would find fault by the Council.

London Borough of Waltham Forest (19 021 090)

Statement Upheld Transport 18-Feb-2021

Summary: Mrs X complained about errors and delays during her application to renew her Blue Badge. The Council was at fault. There was delay and it did not keep her informed on the progress of her application. The Council has already apologised to Mrs X for this and taken action to improve its services. This is an appropriate remedy.

Bournemouth, Christchurch and Poole Council (20 006 134)

Statement Not upheld Transport 17-Feb-2021

Summary: Ms X complained the Council refused her Blue Badge application without properly considering her medical conditions or completing an assessment of her walking ability. Since making the complaint, Ms X has been awarded Personal Independence Payment and now has an automatic entitlement to a Blue Badge. The complaint will not be pursued as the matter is now resolved.

City of Bradford Metropolitan District Council (20 009 695)

Statement Closed after initial enquiries Transport 17-Feb-2021

Summary: We will not investigate this complaint about the Council’s decision not to issue the complainant with a Blue Badge. This is because the Council has recently awarded a badge to the complainant.

London Borough of Camden (20 007 630)

Statement Closed after initial enquiries Transport 15-Feb-2021

Summary: We will not investigate Ms B’s complaint about the way the Council determined her application for a blue badge. This is because the Council has confirmed Ms B has been awarded a blue badge so there is no unremedied injustice warranting an Ombudsman investigation.

Northamptonshire County Council (20 009 667)

Statement Closed after initial enquiries Transport 09-Feb-2021

Summary: We will not investigate this complaint about the Council’s decision not to renew the complainant’s Blue Badge. This is because the Council has offered to do a further assessment and there is nothing more we could achieve.

London Borough of Harrow (19 008 930)

Report Upheld Transport 10-Sep-2020

Summary: The complainants complain about the Council contractor’s (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.

London Borough of Harrow (19 011 116)

Report Upheld Transport 10-Sep-2020

Summary: The complainants complain about the Council contractor’s (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.

London Borough of Harrow (19 011 910)

Report Upheld Transport 10-Sep-2020

Summary: The complainants complain about the Council contractor’s (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.

London Borough of Harrow (19 013 358)

Report Upheld Transport 10-Sep-2020

Summary: The complainants complain about the Council contractor’s (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.