London Borough of Tower Hamlets (20 013 878)

Statement Upheld Safeguarding 27-Oct-2021

Summary: Mrs X complained about the way the Council investigated a safeguarding concern regarding her adult son Mr Y’s college. The Council was at fault as the Local Authority Designated Officer wrongly considered the concern when Mr Y is an adult. This did not cause a significant injustice to Mr Y as the college investigated the concern and put procedures in place to prevent a recurrence. The Council has also taken action to prevent this happening again. The Council was at fault when it provided Mrs X with misleading and confusing advice and delayed dealing with her complaint. It has agreed to make a payment to acknowledge the frustration this caused her.

Cambridgeshire County Council (20 009 870)

Statement Upheld Safeguarding 26-Oct-2021

Summary: the Council delayed in reporting the findings of its safeguarding investigation to Mr X, and took too long to complete the investigation of his complaint. The Council has already offered a proportionate remedy to Mr X in respect of those delays. There is no evidence the safeguarding investigation itself was flawed. Any injustice to Mr X has already been remedied by the offer from the Council.

Buckinghamshire Council (20 007 640)

Statement Not upheld Safeguarding 24-Oct-2021

Summary: Ms X complained the Council wrongly initiated safeguarding proceedings against her and removed her from the home she was living in with her friend Ms Y. She said the Council’s actions left her homeless and caused her distress. There was no fault in the Council’s actions.

London Borough of Harrow (21 001 940)

Statement Not upheld Safeguarding 21-Oct-2021

Summary: Mr X complains about the Council’s refusal to investigate his concerns about the care received by his daughter, Ms Y and to share her social care records with him. We are discontinuing our investigation because the Information Commissioner is best placed to deal with Mr X’s wish to see Ms Y’s records. In addition, the Council’s offer to engage with Ms Y’s family to discuss their concerns about her care is a reasonable one for Mr X to pursue first to try and resolve the matter.

Dudley Metropolitan Borough Council (21 002 407)

Statement Upheld Safeguarding 21-Oct-2021

Summary: We found fault with the Council for failing to conduct the independent investigation it committed to. This denied Mr B the opportunity to have his complaint considered independently from the Council. The Council agreed to appoint an independent investigator.

Worcestershire County Council (21 001 299)

Statement Not upheld Safeguarding 20-Oct-2021

Summary: Mr X complained about the outcome of the Council’s safeguarding investigation into his father, Mr F’s fall at Bluebrooke Nursing home (the care provider) which left him permanently disabled. We have discontinued this investigation. This is because Mr X has instructed solicitors to pursue legal action against the care provider which will consider matters raised in his complaint.

Nottinghamshire County Council (21 007 186)

Statement Closed after initial enquiries Safeguarding 20-Oct-2021

Summary: We will not investigate Mr C’s late complaint about the Council’s actions in 2018. This is because Mr C could have come to us before now if he was concerned his stepfather, Mr D was living in unsuitable accommodation.

Torbay Council (21 007 974)

Statement Closed after initial enquiries Safeguarding 19-Oct-2021

Summary: We cannot investigate this complaint about evidence the Council provided to the Court of Protection. This is because the law does not allow us to investigate what happened in court.

London Borough of Havering (21 007 481)

Statement Closed after initial enquiries Safeguarding 19-Oct-2021

Summary: We will not investigate this complaint about the Council’s response after the complainant reported that his sister, a Council employee, is subjecting him to domestic abuse. This is because there is insufficient evidence of fault by the Council.

Brighton & Hove City Council (21 007 715)

Statement Closed after initial enquiries Safeguarding 18-Oct-2021

Summary: We will not investigate this complaint about safeguarding concerns. The alleged abuse and neglect started in 2017. We should not investigate complaints where the alleged fault took place over 12 months ago.