Hampshire County Council (21 012 129)

Statement Closed after initial enquiries Assessment and care plan 02-Feb-2022

Summary: We will not investigate this complaint about an assessment carried out in 2019 by an Occupational Therapist. This is because the events happened too long ago, and I see no reason to exercise discretion and investigate them now.

London Borough of Wandsworth (20 009 729)

Statement Upheld Assessment and care plan 01-Feb-2022

Summary: The Council acted with fault when it sent correspondence about Mr Y’s care and support in a format which was not suitable for his needs as a blind person. This caused Mr Y some time and trouble which the Council should apologise and pay £150 for. However, the fault did not mean that Mr Y was unaware of the requirement to pay towards his support because the records show he was informed about his responsibility to financially contribute to the cost of his care.

Brighton & Hove City Council (21 003 996)

Statement Not upheld Assessment and care plan 31-Jan-2022

Summary: There was no fault in how the Council assessed Ms X’s care and support needs.

Devon County Council (21 011 991)

Statement Closed after initial enquiries Assessment and care plan 28-Jan-2022

Summary: We will not investigate this complaint about what happened when the Council referred a matter to the Court of Protection. This is because the matter has been considered in court and also because we cannot achieve the outcomes requested.

London Borough of Redbridge (21 003 768)

Statement Upheld Assessment and care plan 28-Jan-2022

Summary: Mr B complained the Council delayed meeting his daughters’ assessed needs under the Care Act 2014. He says the Council delayed providing additional support after his daughters stopped attending college. We find the Council was at fault as it delayed responding to Mr B’s requests for additional support. The Council has agreed to our recommendations to address the injustice caused.

Hertfordshire County Council (21 002 440)

Statement Upheld Assessment and care plan 28-Jan-2022

Summary: Mr E has complained about the mental health and social care of his sister, Mrs F, by the Council and Trust. We find fault with the mental health and social care of Mrs F but not with her mental health assessment or the Trust’s complaint handling. The Trust and Council agreed to apologise to Mr E and take action to prevent similar problems in the future.

Kent County Council (21 010 013)

Statement Closed after initial enquiries Assessment and care plan 27-Jan-2022

Summary: The Ombudsman will not investigate this complaint about the support a Council provided to someone between 2016 and 2018. The complaint relates to matters that occurred more than 12 months ago and, as such, is late for our consideration.

Kent County Council (20 007 167)

Statement Not upheld Assessment and care plan 27-Jan-2022

Summary: Mr B complains the Council is ignoring his requests for a new care manager. We have found no fault by the Council.

Blackpool Borough Council (20 009 298)

Statement Not upheld Assessment and care plan 27-Jan-2022

Summary: There is no evidence the Council was at fault in the way it conducted the financial assessment once Mrs X’s increase in income was known. The care plan should have reflected more accurately the extent of some of her needs: the Council amended that and allowed the disability-related expenditure accordingly.

Norfolk County Council (21 005 070)

Statement Upheld Assessment and care plan 27-Jan-2022

Summary: There was fault by the Council as it took off selling fees after taking off the mortgage cost when carrying out a financial reassessment. The Council has corrected this error and explained the complainant still had capital above the upper capital limit so was responsible for the full cost of residential care fees. So, the error did not cause financial injustice which needs to be remedied. During the investigation of the complaint, the Council also identified another error which it has corrected, which reduced the amount owed by £411.