Archive has 53 results
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Norfolk County Council (20 009 546)
Statement Closed after initial enquiries Assessment and care plan 15-Feb-2021
Summary: We will not investigate Mrs B’s complaint about care provided to her late father, Mr C. This is because Mr C is now deceased so any injustice caused to him from the Council’s actions cannot be remedied. Mrs B can ask the NHS to undertake a retrospective Continuing Health Care assessment and any injustice caused to Mrs B from the Council’s actions has been remedied.
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Derby City Council (19 021 068)
Statement Not upheld Assessment and care plan 12-Feb-2021
Summary: Ms X complained the Council stopped her Direct Payments without explanation and sent Council employees to her home who behaved in a threatening, unprofessional manner. Ms X said this situation caused her distress and restricted her from socialising and carrying out her daily activities. The Council was not at fault when it decided to stop Ms X’s Direct Payments and there is no evidence of fault in the way its employees interacted with her.
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North Yorkshire County Council (20 002 410)
Statement Upheld Assessment and care plan 12-Feb-2021
Summary: the Council delayed completing carers assessments, failed to respond to Ms B’s communications and delayed considering her complaint. That meant Ms B missed out on respite provision in 2019 and 2020 and led to her going to time and trouble to pursue her complaint. An apology, payment to Ms B and procedural changes are satisfactory remedy.
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Royal Borough of Greenwich (19 020 392)
Statement Upheld Assessment and care plan 11-Feb-2021
Summary: The complaint is made on behalf of Mr H, an autistic service user with learning difficulties. It is about a review of his care and support plan, including changes to the times of support and increased support to monitor Mr H take his medication. We uphold the complaint. Our view is the Council was not at fault for seeking to assess whether Mr H could gain more independence – a key aim of the Care Act. But the way the Council implemented short-term changes did not sufficiently consider how Mr H’s autism might affect his response to questions and his reaction to the changes. There was also fault in medicine administration records.
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London Borough of Ealing (20 001 319)
Statement Upheld Assessment and care plan 11-Feb-2021
Summary: Mrs B complained the Council failed to assess Mrs C’s care needs properly and caused delays in her assessments. She said, as a result, Mrs C’s care plan was not meeting her needs and she experienced distress because of the delays. The Council was at fault for its failure to assess all of Mrs C’s care needs and some of the delay in assessing her needs. It has agreed to apologise and make payment to acknowledge her loss of care provision and the delays caused. It also agreed to reassess Mrs C’s care needs and ensure its staff are aware of its statutory responsibilities when carrying out care assessments.
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Cumbria County Council (19 012 119)
Statement Not upheld Assessment and care plan 11-Feb-2021
Summary: we discontinued our investigation into the complaint the Council failed to properly consider the complainant’s mother’s best interests when placing her in a care home because the complainant had recourse to an alternative remedy. The Council has provided a remedy agreed through an out of court settlement placing the matter outside our jurisdiction.
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Lancashire County Council (20 002 575)
Statement Closed after initial enquiries Assessment and care plan 09-Feb-2021
Summary: We will not investigate this late complaint. Further investigation is unlikely to provide Ms B with a different outcome to that already provided by the Council. Any injustice caused to her late father, Mr C, from the actions of the Council cannot be remedied now, so there is no good reason to disapply the law in this case.
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London Borough of Newham (20 001 923)
Statement Upheld Assessment and care plan 09-Feb-2021
Summary: The Council’s failure to keep accurate records delayed provision of a level access shower to a vulnerable adult for over a year. This is fault. The Council should apologise, make financial payments, and take action to improve its service.
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Nottinghamshire County Council (19 015 363)
Report Upheld Assessment and care plan 27-Jan-2021
Summary: Ms B complained the Council delayed assessing her father’s (Mr D) care needs, delayed assessing his mental capacity to decide where to live, and delayed making a decision in his best interests. We have upheld these complaints. This meant Mr D stayed at a care home longer than necessary and has a debt of over £15,000, for care fees which he cannot afford to pay because the Council failed to act in his best interests. The Council’s actions also had an impact on Ms B’s mother (Mrs D) at a time she was suffering carer crisis. The Care Provider has pursued her for the fees, including threatening bailiff action, which has been distressing.
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Report Upheld Assessment and care plan 03-Dec-2020
Summary: Mrs D complains the Council should not have stopped her Direct Payments in August 2018. Mrs D says the Council should also have allowed her daughter, who lived with her, to remain her paid carer. Mrs D complains the Council failed to put a commissioned homecare service in place to provide her care when it stopped her Direct Payments, and because of this her daughter was forced to continue to provide this care to her as an informal unpaid carer. Mrs D says the Council also failed to support her daughter in her role as her informal carer. Mrs D says this resulted in significant distress to her and her daughter, as well as financial hardship for her daughter. Her daughter could not take up any paid employment opportunities for herself, did not have enough breaks and was therefore unable to maintain her social life, engage with hobbies and interests and have regular time off to relax. Mrs D also complains about the financial assessment the Council carried out in November 2017, which resulted in a decision that she had to pay a contribution towards the cost of her care between November 2017 and December 2018.