Case Ref: 20 012 753 Category: Education Sub Category: Special educational needs

• The Council will share the final decision with staff as part of continuing training to prevent a recurrence.
• The Council will share the final decision with the Councillor who acts as Lead Member on Education so they may reflect onthe lessons that may need to be learned.
• The Council will report to the Ombudsman progress made in its audit of other cases where a child may have beenleft in a similar position.

Case Ref: 20 008 729 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to share the lessons learned with staff involved in Adult Social Care Safeguarding Investigations.

Case Ref: 20 005 918 Category: Children's care services Sub Category: Looked after children

• The Council will review criteria used to decide when a symbolic financial remedy maybe offered to address faults similar to those identified in this statement.

Case Ref: 20 002 208 Category: Education Sub Category: Special educational needs

• The Council has agreed to: • by training or other means remind staff of the importance of meeting the Council’s complaint procedure timescales.
• • review the Council’s alternative provision policy to ensure it is in line with the Statutory Guidance. This should include a review of the Medical Team’s function in discharging the Council’s duty to ensure there are no delays in making alternative provision when a child is out of school for 15 days due to health needs.
• • undertake a further audit of 25% of EHC Plan assessments completed in the last 12 months as part of the monitoring process to ensure the process have become embedded and issues of delays have been addressed.

Case Ref: 19 019 934 Category: Children's care services Sub Category: Other

• The Council has agreed to ensure it responds to stage one complaints about Children's Services within the statutory timescale of 20 working days.
• The Council has agreed to remind relevant staff that decisions about Child in Need and Looked After Child status should be regularly reviewed and decisions clearly recorded.
• The Council has agreed to remind relevant staff to consider and record whether young people not entitled to the support owed to former Looked After children qualify for advice and assistance under section 24 of the Children Act 1989.

Case Ref: 19 019 886 Category: Adult care services Sub Category: Charging

• The Council will ensure direct payment recipients are provided with an adequate explanation of the process and ensure there is suitable arrangements in place to monitor this.

Case Ref: 19 017 588 Category: Adult care services Sub Category: Assessment and care plan

• Remind staff of the need to complete annual reviews of third-party agreements.

Case Ref: 19 013 953 Category: Education Sub Category: School transport

• The Council will review its transport policy and processes to ensure that it takes into account whether a route to a boarding point is safe and whether it is reasonable for an adult to accompany a child on the route on a case by case basis.
• The Council will write to other families who may have been affected by the Council's failure to take into account individual circumstances that may make it unsafe or unreasonable for a parent to accompany an eligible child to a school transport boarding point. The Council will report its findings to the Ombudsman.

Case Ref: 19 005 690 Category: Children's care services Sub Category: Child protection

• The Council has agreed to provide a briefing to relevant staff that explains when to use the statutory children’s social care complaints procedure, when to use the corporate procedure, and how to inform the complainant. It will also ensure when it considers a complaint under the statutory procedure it will follow the statutory guidance.