Case Ref: 20 010 788 Category: Education Sub Category: Special educational needs

• Review its procedures for when students with EHCP’s transfer to its area from another local authority. Update that procedure to ensure it has systems in place to provide the support outlined in those students’ existing EHCPs, until such time as the Council completes any review and issues a new EHCP
• Review and update its complaint procedure to ensure it investigates complaints where the person has asked for a monetary remedy, unless it is clear the correspondence is a letter before claim, and to clarify that with the person making the complaint if necessary

Case Ref: 21 001 400 Category: Education Sub Category: School transport

• The Council has agreed to: •identify the lessons learnt from Mrs T’s case where the parental preferred school was nearer than the school offered by the Council
• •share the identified lessons learnt with all staff who deal with school transport assistance applications.

Case Ref: 20 012 753 Category: Education Sub Category: Special educational needs

• The Council will share the final decision with staff as part of continuing training to prevent a recurrence.
• The Council will share the final decision with the Councillor who acts as Lead Member on Education so they may reflect onthe lessons that may need to be learned.
• The Council will report to the Ombudsman progress made in its audit of other cases where a child may have beenleft in a similar position.

Case Ref: 20 008 729 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to share the lessons learned with staff involved in Adult Social Care Safeguarding Investigations.

Case Ref: 20 005 918 Category: Children's care services Sub Category: Looked after children

• The Council will review criteria used to decide when a symbolic financial remedy maybe offered to address faults similar to those identified in this statement.

Case Ref: 20 002 208 Category: Education Sub Category: Special educational needs

• The Council has agreed to: • by training or other means remind staff of the importance of meeting the Council’s complaint procedure timescales.
• • review the Council’s alternative provision policy to ensure it is in line with the Statutory Guidance. This should include a review of the Medical Team’s function in discharging the Council’s duty to ensure there are no delays in making alternative provision when a child is out of school for 15 days due to health needs.
• • undertake a further audit of 25% of EHC Plan assessments completed in the last 12 months as part of the monitoring process to ensure the process have become embedded and issues of delays have been addressed.

Case Ref: 19 019 934 Category: Children's care services Sub Category: Other

• The Council has agreed to ensure it responds to stage one complaints about Children's Services within the statutory timescale of 20 working days.
• The Council has agreed to remind relevant staff that decisions about Child in Need and Looked After Child status should be regularly reviewed and decisions clearly recorded.
• The Council has agreed to remind relevant staff to consider and record whether young people not entitled to the support owed to former Looked After children qualify for advice and assistance under section 24 of the Children Act 1989.

Case Ref: 19 019 886 Category: Adult care services Sub Category: Charging

• The Council will ensure direct payment recipients are provided with an adequate explanation of the process and ensure there is suitable arrangements in place to monitor this.

Case Ref: 19 017 588 Category: Adult care services Sub Category: Assessment and care plan

• Remind staff of the need to complete annual reviews of third-party agreements.