Service improvements

Worcestershire County Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Worcestershire County Council as a CSV file.

  • Worcestershire County Council (22 009 826)

    Category: Children's care services Date: 02-Apr-2023

    Summary

    Mrs B complained about the actions of the Council in failing to provide social care support for her two children, C and D since late 2018, delay in carrying out a carer’s assessment and delay in dealing with her complaint about the matter. We found the Council delayed in finding suitable support for C at different points amounting to approximately 18 months in total. The Council has agreed to pay Mrs B £1000 and review its commissioning service.

    Service improvements

    The Council has agreed to review its commissioning service for social care support to children with SEN to see if any action can be taken to improve the availability of support workers.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings