Service improvements

Worcestershire County Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Worcestershire County Council (20 008 729)

Category: Adult care services Date: 04-Aug-2021

Summary

Mr C complained about the way in which the Council carried out a safeguarding investigation into concerns raised against him and against his mother’s care home. He said this resulted in distress to him. I found fault with the way the Council carried out its investigation. The Council has agreed to provide an apology to Mr C, pay a financial remedy and (re)investigate issues through its complaints process.

Service improvements

The Council has agreed to share the lessons learned with staff involved in Adult Social Care Safeguarding Investigations.

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