There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Worcestershire County Council (24 004 588)
Statement Upheld Special educational needs 22-Aug-2024
Summary: We will not investigate this complaint about delay in the Council issuing a personal budget payment for Mr X’s child. This complaint does not meet the tests in our Assessment Code. The Council has already apologised and explained what will do to improve. Further investigation by us could not achieve a different outcome.
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Worcestershire County Council (24 009 841)
Statement Upheld Direct payments 14-Nov-2024
Summary: We will not investigate Mrs X’s complaint that the Council delayed in resolving her complaint about an invoice. This is because an investigation would not lead to any further findings or outcomes.
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Worcestershire County Council (24 009 027)
Statement Upheld Safeguarding 31-Mar-2025
Summary: Mr X and Ms Y complained how the Council handled the safeguarding concerns about their grandmother. We find the Council was at fault for its delay in realising it was not the authority responsible for handling Mr X’s and Ms Y’s concerns. This caused them frustration and upset. The Council has apologised and put in place service improvements to prevent a recurrence of the fault. This is an appropriate remedy to reflect the injustice caused by fault. We do not recommend anything further.