Worcestershire County Council (22 009 826)

Statement Upheld Other 02-Apr-2023

Summary: Mrs B complained about the actions of the Council in failing to provide social care support for her two children, C and D since late 2018, delay in carrying out a carer’s assessment and delay in dealing with her complaint about the matter. We found the Council delayed in finding suitable support for C at different points amounting to approximately 18 months in total. The Council has agreed to pay Mrs B £1000 and review its commissioning service.

Worcestershire County Council (22 010 797)

Statement Upheld Safeguarding 24-Apr-2023

Summary: Miss X complained the Council failed to properly consider a safeguarding matter she raised, it failed to speak to her about it and the Council wrongly judged that she had a mental health illness. We found there was fault in the failure to speak with Miss X and for delay in the complaint process, but the safeguarding matter was dealt with properly.

Worcestershire County Council (22 008 422)

Statement Upheld Assessment and care plan 09-May-2023

Summary: Mr X on behalf of his daughter Ms Z, complained the Council failed to do what it agreed at a mediation meeting in 2019 causing anxiety and distress. The Council did not provide an updated care and support plan as required in October 2019 and this is fault. A suitable remedy for the injustice caused is agreed.

Worcestershire County Council (22 004 178)

Statement Upheld Special educational needs 14-May-2023

Summary: Miss X complained the Council failed to provide her son (Y) with education and free school meals. We found fault with the Council for failing to provide Y education. We recommended the Council apologise to Miss X and pay £1400 in recognition of Y’s missed education and £250 for uncertainty and distress.

Worcestershire County Council (22 011 001)

Statement Upheld Special educational needs 17-May-2023

Summary: There was fault in the Council not providing all of Miss X’s daughter’s special educational provision. This fault has caused an injustice and the Council has agreed to remedy this injustice by providing a financial remedy.

Worcestershire County Council (22 011 561)

Statement Upheld Direct payments 24-May-2023

Summary: Ms X complains the Council has failed to deal properly with her direct payments. The Council was at fault over the handling of Ms X’s direct payments. This left her out of pocket and pursuing her concerns for a long time without success. The Council needs to apologise, refund the money owed to Ms X and make a symbolic payment for the distress and time and trouble she has been put to.

Worcestershire County Council (22 016 760)

Statement Upheld Charging 29-May-2023

Summary: Mrs X complained on behalf of her family member, Mrs Y. Mrs X says the Council misinformed her about the charges due for Mrs Y’s care in a care home placement. The Council was at fault for poor communication. It has already apologised for the injustice caused which was an appropriate remedy.

Worcestershire County Council (22 017 722)

Statement Upheld Covid-19 04-Jul-2023

Summary: Ms X complains the Council’s Reablement Team took revenge on her after she complained about one of its assistants, by giving her caffeinated tea which made her ill. The Council upheld her original complaint and apologised. There is no evidence of fault by the Council causing injustice which requires a further remedy.

Worcestershire County Council (23 002 145)

Statement Upheld Safeguarding 10-Jul-2023

Summary: We will not investigate this complaint about delay in the Council responding to Ms X’s complaint about an incident which happened to her brother. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.

Worcestershire County Council (22 016 057)

Statement Upheld Special educational needs 23-Aug-2023

Summary: Ms B complained that the Council failed to ensure that the special educational provision in her daughter, C’s Education, Health and Care Plan was put in place for over a year. We found fault in the actions of the Council. The Council has agreed to pay £1350 for the benefit of C’s education and £400 to Ms B for her distress and uncertainty.