Case Ref: 19 020 780 Category: Adult care services Sub Category: Direct payments

• The Council agreed to complete a review of lessons learned from this complaint and to outline to the Ombudsman the steps taken to ensure that so far as possible the faults identified in this case do not recur. The faults were associated with the direct payments for the care of a disabled young person.

Case Ref: 19 016 389 Category: Adult care services Sub Category: Domiciliary care

• The Council should remind relevant staff of the importance of completing a mental capacity assessment where concerns are raised about the person’s capacity.

Case Ref: 19 010 990 Category: Children's care services Sub Category: Child protection

• The Council will carry out update training for social workers to remind them of the need to consider whether support is required when a child or children go to live with a family member and for when a child or children are transitioned from a family placement to another family placement.

Case Ref: 19 010 820 Category: Adult care services Sub Category: Assessment and care plan

• The Council will ensure information about the costs of a meal delivery service is provided to service users in future.

Case Ref: 19 009 089 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to remind its staff of the importance to properly record and explain its decisions to clients, as to whether a client's needs are eligible for Council support.