Case Ref: 19 018 217 Category: Adult care services Sub Category: Charging

• The Council has agreed to share the lessons learned about financial assessments, disability related expenses and its appeal process, with officer and managers involved in these.
• The Council will review its disability related expenses appeal process in light of the lessons learned.
• The Council has agreed to ensure that clients are given an opportunity, as part of the disability related expenses appeal process, to discuss their case directly with the manager responsible for making the decision, when the client requests this.
• The Council will review and revise the wording of paragraph 17.2 of its Charging Policy

Case Ref: 19 015 446 Category: Adult care services Sub Category: Charging

• The Council agreed to revise its practice guidance on deprivation of assets to ensure it includes reference to the statutory complaints procedure.