West Suffolk District Council
West Suffolk District Council is a merger of several smaller councils and the historical information for these are located from the following links.
Forest Heath District Council
St Edmundsbury Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
100% Complaints upheld by West Suffolk District Council
100% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
2 upheld decisions
View upheld decisionsAdjusted for West Suffolk District Council's population, this is
1.1 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 2 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by West Suffolk District Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 2 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by West Suffolk District Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 2 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against West Suffolk District Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 24 002 240
Category: Environment and regulation
Sub Category: Noise
- The Council agreed to ensure future event plans clearly set out when the dismantling and removal of the stage and associated equipment will be done to ensure minimum disruption to neighbouring properties.
- The Council agreed to remind relevant staff involved with this complaint of the need to comply with the Council’s complaints procedure.
Case reference: 24 000 218
Category: Housing
Sub Category: Homelessness
- The Council was at fault for the way it allocated interim accommodation which required significant repairs, and the way it communicated with the person about the need to move to interim accommodation. The Council has agreed to review this case to identify any lessons which can be learned to ensure the Council maintains oversight of its interim accommodation and has procedures in place to alert the temporary accommodation team about issues which may affect suitability promptly.
Case reference: 22 014 244
Category: Planning
Sub Category: Enforcement
- The Council will share this decision statement with the Enforcement Team to remind them of the importance of keeping people properly updated about the status of a case.
Last updated: 4 April 2015