There are 6 results (please note that to maintain confidentiality, we do not publish all our decisions)
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West Lancashire Borough Council (24 013 058)
Statement Upheld Council tax 02-Apr-2025
Summary: Mr and Mrs X complained the Council failed to calculate their council tax bill properly. Mr X received a large council tax bill he was not prepared for. The Council failed to administer the council tax bill properly. The fault of the Council caused Mr and Mrs X great distress. The Council should recalculate the council tax bill, adjust the amount owed and make an apology to Mr and Mrs X.
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West Lancashire Borough Council (24 002 064)
Statement Upheld Enforcement 13-May-2025
Summary: Mr X complained that the Council failed to pursue enforcement action regarding development next to his home. There was fault by the Council due to delay and lack of communication. It has agreed a remedy
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West Lancashire Borough Council (25 000 858)
Statement Upheld Allocations 20-Jul-2025
Summary: We have upheld Mrs X’s complaint because the Council failed to consider Mrs X’s change of circumstances and delayed reviewing her housing banding. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.
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West Lancashire Borough Council (24 020 724)
Statement Upheld Noise 06-Nov-2025
Summary: There was no fault in the way the Council handled Miss X’s reports of noise, security risk and antisocial behaviour. The Council was at fault for its poor communication. It apologised to Miss X for its poor communication which was an appropriate remedy for the frustration she was caused.
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West Lancashire Borough Council (25 016 511)
Statement Upheld Enforcement 14-Jan-2026
Summary: Mr C complained the Council failed to comply with a recommendation we made after our previous investigation of a complaint he made to us. There was fault by the Council. It did not comply with our recommended action which it agreed to. Because of the fault, Mr C suffered distress and frustration. The Council has agreed to apologise to Mr C, make a symbolic payment, provide updates to Mr C, arrange a direct point of contact and issue a staff briefing.
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West Lancashire Borough Council (25 014 329)
Statement Upheld Other 04-Mar-2026
Summary: We will not investigate this complaint about the Council’s Environmental Health Service. This is because the Council already remedied the injustice during its complaint process, and there is a body better placed to consider Miss X’s complaint.