There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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West Lancashire Borough Council (25 000 858)
Statement Upheld Allocations 20-Jul-2025
Summary: We have upheld Mrs X’s complaint because the Council failed to consider Mrs X’s change of circumstances and delayed reviewing her housing banding. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.
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West Lancashire Borough Council (24 020 724)
Statement Upheld Noise 06-Nov-2025
Summary: There was no fault in the way the Council handled Miss X’s reports of noise, security risk and antisocial behaviour. The Council was at fault for its poor communication. It apologised to Miss X for its poor communication which was an appropriate remedy for the frustration she was caused.
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West Lancashire Borough Council (25 014 329)
Statement Upheld Other 04-Mar-2026
Summary: We will not investigate this complaint about the Council’s Environmental Health Service. This is because the Council already remedied the injustice during its complaint process, and there is a body better placed to consider Miss X’s complaint.