Service improvements

Warrington Council

Showing service improvements between 1 April 2021 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Warrington Council (21 013 725)

Category: Environment and regulation Date: 01-Sep-2022

Summary

We found fault on Mr J’s complaint about how the Council responded to his reports of his property flooding and to his formal complaint. The Council communicated poorly with him but took steps to improve communication in the future. The Council failed to keep proper records. The agreed action remedies the injustice caused.

Service improvements

The Council agreed to remind officers of the need to keep records of works carried out on their behalf.The Council agreed to review why it could not provide copies of all complaint responses.

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