Service improvements

Warrington Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Warrington Council as a CSV file.

  • Warrington Council (23 005 182)

    Category: Education Date: 11-Oct-2023

    Summary

    There was fault in the Council delaying arranging suitable alternative provision for a child out of school, and not bringing forward an annual review of an Education, Health and Care plan (EHCP). There was also fault it did not issue a final EHCP after the review within required timescales. The faults caused Mrs X and their child an injustice because of the uncertainty about future special education provision, and the lost education. The Council have already made an offer of a remedy for this injustice to Mrs X’s child, and it has agreed to my further recommendations to fully remedy the injustice I saw.

    Service improvements

    The Council was at fault for not properly considering whether a child out of school was getting alternative education provision. It also delayed finalising an Education, Health and Care plan (EHCP), which delayed special education provision. This meant a child was without suitable education for three school terms. The Council should ensure its case workers have read the LGSCO focus report which deals with its responsibilities when a child is out of school. The Council already have an action plan dealing with how SEN caseworkers manage EHCP's

  • Warrington Council (22 017 198)

    Category: Education Date: 19-Feb-2024

    Summary

    The complainant’s representative (Miss X) said the Council failed to provide her son (Y) with adequate education and special educational needs support and transition to adulthood. We found fault in the way the Council carried out Y’s Annual Review and his transition assessment. We also found fault with the way the Council made transport arrangements for Y to attend his college. Some of the Council’s faults caused injustice to Y and Miss X. The Council has agreed to apologise, pay Miss X an equivalent of a mileage allowance for the period the Council should have been providing transport to Y and make payments to Y and Miss X to recognise their distress. The Council has also agreed to carry out some service improvements.

    Service improvements

    The Council will provide the evidence of monitoring timeliness of annual reviews, as suggested in its response to Miss X's complaint.The Council will improve communication between the special educational needs team and the transport team to ensure there are no delays in making transport arrangements once a child's or young person's eligibility is established.Senior leaders of the Children and Education and Adult Social Care departments will review the Council's process for deciding when a transition for adulthood assessment should be carried out to ensure that for every young person it happens at the right time.

  • Warrington Council (22 013 107)

    Category: Education Date: 26-Jun-2023

    Summary

    Ms X complains the Council failed to provide suitable alternative education for her son. Further the Council failed to complete her son’s Education, Health and Care Plan accurately, and within the legal time limits. We find fault with the Council for failing to adhere to statutory timescales, failing to communicate properly with Ms X, and failing to complete the EHCP as agreed causing frustration and distress to Ms X. We agreed a symbolic payment and other remedies for the injustice caused.

    Service improvements

    The council should ensure the SEN staff are aware of the EHCP timescales, improve the monitoring of EHCP timescales, and are aware of the importance of thorough and timely communication with parents / carers.

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