Service improvements

Warrington Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Warrington Council as a CSV file.

  • Warrington Council (22 005 296)

    Category: Planning Date: 18-Jan-2023

    Summary

    Mr X complained the Council failed to take appropriate and timely enforcement action regarding a breach of planning control near his home. Mr X says this has created a danger to road users, is unsightly, and cost him time and effort progressing the matter with the Council. We find the Council at fault for significant delays in acting and updating Mr X. We recommend it apologises to Mr X, pays him £200 for uncertainty and acts to prevent recurrence.

    Service improvements

    The Council will remind staff who deal with enforcement complaints they should update complainants on key actions and decisions reached during their investigation.

  • Warrington Council (21 015 132)

    Category: Education Date: 13-Jun-2022

    Summary

    The Council’s failure to consider relevant information in an appeal about free school transport was fault. The Council has agreed to fund the transport, apologise, and update its policy.

    Service improvements

    The Council has agreed to review and update its home to school transport policy.

  • Warrington Council (21 013 725)

    Category: Environment and regulation Date: 01-Sep-2022

    Summary

    We found fault on Mr J’s complaint about how the Council responded to his reports of his property flooding and to his formal complaint. The Council communicated poorly with him but took steps to improve communication in the future. The Council failed to keep proper records. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to remind officers of the need to keep records of works carried out on their behalf.The Council agreed to review why it could not provide copies of all complaint responses.

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