Service improvements

Warrington Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Warrington Council as a CSV file.

  • Warrington Council (21 003 450)

    Category: Adult care services Date: 25-Jan-2022

    Summary

    Mrs X complains the Council left her mother, Mrs Y, in residential care for too long, resulting in her paying too much for her care. The length of time Mrs Y spent in residential care was due to COVID-19, not fault by the Council. However, the Council failed to assess Mrs Y’s finances properly. It therefore needs to reconsider its decision on the extent to which she deprived herself of capital.

    Service improvements

    The Council has agreed to take action to ensure officers deal with decisions on deprivation of capital in line with the Guidance.

  • Warrington Council (20 004 016)

    Category: Adult care services Date: 04-Nov-2021

    Summary

    Mr X complained about how the Council provided for his, and his son, Mr Q’s, social care needs. Based on the information we have seen, there was fault in how the Council calculated and managed Mr Q’s direct payments. This caused an underpayment to Mr Q and avoidable frustration, time and trouble to Mr X. The Council agreed to pay the outstanding direct payments to Mr Q, apologise to Mr X and make a payment to recognise the effects on him. It also agreed to review how it manages direct payments for people with complex care needs.

    Service improvements

    The Council agreed to review how it monitors and calculates changes in direct payments for people with complex care needs to ensure it: keeps accurate records of its calculations and any changes; makes changes or amendments to direct payments promptly following reviews; and uses the correct figures when calculating and underpayments due.

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