Warrington Council (22 013 107)

Statement Upheld Special educational needs 26-Jun-2023

Summary: Ms X complains the Council failed to provide suitable alternative education for her son. Further the Council failed to complete her son’s Education, Health and Care Plan accurately, and within the legal time limits. We find fault with the Council for failing to adhere to statutory timescales, failing to communicate properly with Ms X, and failing to complete the EHCP as agreed causing frustration and distress to Ms X. We agreed a symbolic payment and other remedies for the injustice caused.

Warrington Council (23 003 052)

Statement Upheld Other 29-Aug-2023

Summary: Mrs X complained the Council failed to give due regard to her disability during an appointment she held with it. We have concluded our investigation having made a finding of fault. Although the Council acknowledged the appointment held was not conducive of disclosures made by Mrs X, apologised and arranged appropriate training for its staff, this was not sufficient in remedying the injustice caused to Mrs X. The Council have agreed to our recommendations.

Warrington Council (23 005 182)

Statement Upheld Special educational needs 11-Oct-2023

Summary: There was fault in the Council delaying arranging suitable alternative provision for a child out of school, and not bringing forward an annual review of an Education, Health and Care plan (EHCP). There was also fault it did not issue a final EHCP after the review within required timescales. The faults caused Mrs X and their child an injustice because of the uncertainty about future special education provision, and the lost education. The Council have already made an offer of a remedy for this injustice to Mrs X’s child, and it has agreed to my further recommendations to fully remedy the injustice I saw.

Warrington Council (23 003 280)

Statement Upheld Domiciliary care 17-Nov-2023

Summary: There is evidence of fault by the Council, in that domiciliary services provided on its behalf fell below an acceptable standard. The Council acknowledged this and offered Mrs Y an appropriate remedy before the complaint came to this office. However, the Council failed to acknowledge the injustice caused to her daughter, Mrs X.

Warrington Council (23 009 562)

Statement Upheld Domiciliary care 14-Feb-2024

Summary: We found fault with the Council for the inadequate non-residential care provided to the complainant (Mr Y) by Premium Care Limited and its complaint-handling. We also found fault with the Council for not consulting Mr Y’s daughter (Mrs X) about proposed changes to Mr Y’s care plan. The Council has accepted its fault and the injustice caused to Mr Y and Mrs X and offered suitable remedies.

Warrington Council (22 017 198)

Statement Upheld Special educational needs 19-Feb-2024

Summary: The complainant’s representative (Miss X) said the Council failed to provide her son (Y) with adequate education and special educational needs support and transition to adulthood. We found fault in the way the Council carried out Y’s Annual Review and his transition assessment. We also found fault with the way the Council made transport arrangements for Y to attend his college. Some of the Council’s faults caused injustice to Y and Miss X. The Council has agreed to apologise, pay Miss X an equivalent of a mileage allowance for the period the Council should have been providing transport to Y and make payments to Y and Miss X to recognise their distress. The Council has also agreed to carry out some service improvements.