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Decisions for Warrington Council between 01 April 2023 and 31 March 2024

There are 1 results (please note that to maintain confidentiality, we do not publish all our decisions)

Warrington Council (23 009 562)

Statement Upheld Domiciliary care 14-Feb-2024

Summary: We found fault with the Council for the inadequate non-residential care provided to the complainant (Mr Y) by Premium Care Limited and its complaint-handling. We also found fault with the Council for not consulting Mr Y’s daughter (Mrs X) about proposed changes to Mr Y’s care plan. The Council has accepted its fault and the injustice caused to Mr Y and Mrs X and offered suitable remedies.

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