Case Ref: 21 017 630 Category: Environment and regulation Sub Category: Refuse and recycling

• 1. The Council should also: • conduct regular audits to ensure the new monitoring system they have implemented is working. 2. The Council should provide evidence of this in the next three months.

Case Ref: 21 009 445 Category: Adult care services Sub Category: Safeguarding

• The Council will remind officers of the importance of responding to reports of safeguarding concerns and of ensuring good communication with service users.

Case Ref: 21 009 340 Category: Housing Sub Category: Allocations

• Remind the Allocations Team that they should still consider whether an applicant qualifies for medical priority when requested, even if an applicant has been owed a homeless prevention duty.

Case Ref: 21 008 813 Category: Housing Sub Category: Homelessness

• The Council has agreed to provide a guidance note to its Homelessness team detailing the timescales outlined by the Statutory Guidance for completing inquiries and what the Council would expect a Council Officer to consider as part of completing reasonable inquiries.

Case Ref: 21 005 911 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council will review its missed waste collection reporting system to ensure it is accurately recording residents' missed collections and ensuring appropriate action is taken in response to reports received.

Case Ref: 21 010 035 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council to review the monitoring process to ensure refuse workers know of all assisted bin collections and ensure they are successfully completed. Evidence to be provided to us within 3 months. The Council to review the system for reporting a missed collection to ensure they are accurately and consistently recorded. Evidence to be provided to us within 3 months.

Case Ref: 21 005 593 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council will review how complaint handlers and service centre staff record missed assisted bin collections to ensure they are accurately and consistently recorded.

Case Ref: 20 011 851 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to remind staff completing adult safeguarding enquiries to ensure that the reasons for any restrictions imposed through a safeguarding management plan are clearly recorded; and the restrictions are discussed and agreed with the person at risk, where appropriate, and their views are clearly recorded.

Case Ref: 20 010 486 Category: Planning Sub Category: Other

• Review its procedures for dealing with listed building enforcement cases, to ensure any new officers working on each case have access to all relevant information about any previous actions taken and/or notices issued.

Case Ref: 19 016 945 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council has also agreed to a period of monitoring of the complainant's assisted bin collection.