Case Ref: 22 009 007 Category: Education Sub Category: Special educational needs

• The Council will remind officers dealing with personal budgets of the need to ensure the person receiving the personal budget is aware of what is required to enable funds to be released.

Case Ref: 22 004 810 Category: Housing Sub Category: Homelessness

• The Council will issue written reminders to housing staff to ensure they properly notify homeless applicants of their rights when they are offered temporary accommodation.
• The Council will issue written reminders to housing staff to ensure they do not apply blanket policies and fully review medical evidence applicants provide in respect of why support animals are necessary.

Case Ref: 21 018 653 Category: Environment and regulation Sub Category: Refuse and recycling

• Review its internal procedure for ensuring compliance with, and providing evidence of, any future recommendations made by the Ombudsman.

Case Ref: 21 017 703 Category: Housing Sub Category: Homelessness

• Remind relevant staff of the change to the definition of priority need introduced by the Domestic Abuse Act 2021.
• Amend relevant template letters, emails, and internal guidance to include the up-to-date definition of priority need.
• Remind relevant staff of the proactive duty to make reasonable adjustments under the Equality Act. Provide training or guidance as needed.

Case Ref: 21 017 630 Category: Environment and regulation Sub Category: Refuse and recycling

• 1. The Council should also: • conduct regular audits to ensure the new monitoring system they have implemented is working. 2. The Council should provide evidence of this in the next three months.

Case Ref: 21 009 445 Category: Adult care services Sub Category: Safeguarding

• The Council will remind officers of the importance of responding to reports of safeguarding concerns and of ensuring good communication with service users.

Case Ref: 21 009 340 Category: Housing Sub Category: Allocations

• Remind the Allocations Team that they should still consider whether an applicant qualifies for medical priority when requested, even if an applicant has been owed a homeless prevention duty.

Case Ref: 21 008 813 Category: Housing Sub Category: Homelessness

• The Council has agreed to provide a guidance note to its Homelessness team detailing the timescales outlined by the Statutory Guidance for completing inquiries and what the Council would expect a Council Officer to consider as part of completing reasonable inquiries.

Case Ref: 21 005 911 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council will review its missed waste collection reporting system to ensure it is accurately recording residents' missed collections and ensuring appropriate action is taken in response to reports received.

Case Ref: 21 010 035 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council to review the monitoring process to ensure refuse workers know of all assisted bin collections and ensure they are successfully completed. Evidence to be provided to us within 3 months. The Council to review the system for reporting a missed collection to ensure they are accurately and consistently recorded. Evidence to be provided to us within 3 months.