Case Ref: 19 014 370 Category: Transport and highways Sub Category: Parking and other penalties

• The Council should also raise the issue of the undated notices with the enforcement agents and let the Ombudsman know the outcome of that.

Case Ref: 19 009 487 Category: Education Sub Category: School transport

• The Council should put in place a clear policy which outlines what parents can claim for when the Council is refunding school transport costs

Case Ref: 19 008 101 Category: Planning Sub Category: Planning applications

• The Council should remind officers of the importance of properly demonstrating their consideration of the impact of new development on existing properties. The Council may find our guidance note “Recording Planning Decisions: guidance for practitioners” useful. This is available on our website.

Case Ref: 19 006 384 Category: Children's care services Sub Category: Other

• The Council will provide details of the measures it has taken to ensure this type of disclosure does not happen again in future.

Case Ref: 19 006 382 Category: Adult care services Sub Category: Transition from childrens services

• Remind staff of the need to record details of any mental health conditions, including concerns young people and their representatives raise, in their pathway plan.