Case Ref: 21 005 593 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council will review how complaint handlers and service centre staff record missed assisted bin collections to ensure they are accurately and consistently recorded.

Case Ref: 20 011 851 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to remind staff completing adult safeguarding enquiries to ensure that the reasons for any restrictions imposed through a safeguarding management plan are clearly recorded; and the restrictions are discussed and agreed with the person at risk, where appropriate, and their views are clearly recorded.

Case Ref: 20 010 486 Category: Planning Sub Category: Other

• Review its procedures for dealing with listed building enforcement cases, to ensure any new officers working on each case have access to all relevant information about any previous actions taken and/or notices issued.