Case Ref: 24 007 302 Category: Education Sub Category: Special educational needs

• Demonstrate how, in the future, the Council will ensure that SEN provision is being actively delivered by an organisation.

Case Ref: 23 010 156 Category: Children's care services Sub Category: Child protection

• The Council agreed to review why copies of the initial assessments were not kept and handed to the new social worker.

Case Ref: 23 002 758 Category: Education Sub Category: Alternative provision

• The Council should issue written reminders to relevant staff to ensure officers know that it is the Council’s responsibility, not the school’s, to arrange annual reviews and commission professional reports for a child with an EHCP
• The Council should tell us how it will ensure better communication between the Council and schools when setting up annual reviews and arranging professional reports.

Case Ref: 23 007 456 Category: Adult care services Sub Category: Assessment and care plan

• Share this decision with relevant staff and remind it that officers should act quickly on any potential conflict of interest or risk to integrity.

Case Ref: 21 013 576 Category: Housing Sub Category: Homelessness

• The Council should:Complete an audit of letters sent to service-users over the last two years, particularly those letters where it is usual to read that a right of review has been granted. Where the Council finds that a right of review has not been granted, it should write to the service-user and provide him with a copy of this decision. If the Council considers it is appropriate to acknowledge any fault found with a payment, it should do so. If it does not consider that is appropriate it should remind the service user that he can raise a complaint with the Ombudsman. The Council should provide the Ombudsman with a report of its audit, setting out where it considered it appropriate to provide a payment to a service user and why and where it did not consider it necessary and the reasons why.
• Provide training to its housing team officers on the importance of and legal requirements for:•completing assessments and personalized housing plans on those that are homeless or threatened with homelessness •ensuring that the officers conduct regular checks on any property they place homeless service users in to ensure those properties are suitable•keeping accurate and full records

Case Ref: 21 013 704 Category: Adult care services Sub Category: Assessment and care plan

• Changes to procedures
• Learning outcomes review to include complainant

Case Ref: 20 012 563 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to reviewits training on the Equality Act to ensure it includes information aboutassistance dogs and the organisations responsibilities in respect of this.

Case Ref: 20 008 596 Category: Planning Sub Category: Enforcement

• The Council re-assessed how officers do site visits and asked officers to make fewer visits on a particular day so they can type up site notes and take actions sooner.
• The Council discusses enforcement cases regularly at one-to-one meetings for complex and significantly harmful cases.
• Enforcement officers have been reminded they can ask developers to show compliance with approved plans which is supported by planning officers securing existing and proposed topographical surveys at the application stage.
• The Council provided a copy of its ‘Training Note’ for planning and enforcement officers about monitoring compliance with approved ground levels and building heights which states: planning officers have been asked to request existing and proposed topographical surveys in written responses to pre-application enquiries and to request these during the determining of planning applications to either confirm there are no proposed changes in ground levels or to assess the impact of any proposed changes; as a starting point, the height of a building can be roughly assessed by counting the number of brick courses but, it is only a guide in the first instance; this technique does not allow officers to confirm whether the development is built off the correct ground level; if in any doubt, officers can ask the developer to carry out, and provide, surveys to show the definitive height of the development.

Case Ref: 20 004 287 Category: Children's care services Sub Category: Fostering

• c) provide the Ombudsman with evidence of the action taken by the Council to improve the disruption meeting process

Case Ref: 19 021 140 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to remind staff to ensure they keep to required timescales when responding to complaints.